- Report: #1083024
Report - Rebuttal - Arbitrate
Complaint Review: hotel.com
hotel.com, Select State/Province USA
hotel.com Sold us a bill of goods we wanted a suite with living room they told us it was found out it was not Call the hotel they said they could not change the room but had what we wanted if hotels .com would make change said this is where we get greedy dont care what we said when we took your money it is to late we will have to charge you again to get room you asked for in the first place Internet
*Consumer Comment: Really?
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Dont book hotel with hotel.com. My family had a special event. Our son is in bootcamp had his first 48 hr pass. He asked us to come see him .We have a large family so we called hotels.com talked with them about an hour we need a suite with kitchen and a living room .We were to;d what a great deal they had for us we get evrthing we wanted you need to perpay so we did. I travel for work hey i'm near there called hotel check on rooms. The lovely lady says we have regular room not even a couch in the room. Wait you need to call hotel.com we have the suite you want call hotels.com tell them we talked get them to change it .Sound simple so i call them oh I'm sorry we cant do that your time to alter is over. Wait we can get you the room you wanted in the first place but we need more money for it.I explained wait we spent extra time making sure what we needed that why we called you instead of doing it online this is your fault. You cant trust this site they want to book what ever they can. To hell with what you realy need we make more money this way.Company like this is why people dont travel.Tell me this is honarable practice. There is no way they would let you treat them this way ohh you cant they get there money first
This report was posted on Ripoff Report on 09/09/2013 02:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/hotelcom/Select-StateProvince/hotelcom-Sold-us-a-bill-of-goods-we-wanted-a-suite-with-living-room-they-told-us-it-was-1083024. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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