• Report: #977866

Complaint Review: hotelplusportal

  • Submitted: Tue, December 04, 2012
  • Updated: Tue, December 04, 2012

  • Reported By: Mike — San Jose California United States of America
Internet United States of America

hotelplusportal - hotelplusportal.com - Terrible Customer Service Internet

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Thought I was just getting a good rate on a hotel room.  Yes - it was a good rate, yes they did have a room waiting for me when I checked in.

But when it comes to resolving issues - this is not a company that you want to do business with. 

The hotel had some plumbing problems, and was kind enough to refund me my first night's stay. 
1) the hotel management had a very hard time reaching anyone at HotelsPlus to process the credit. 2) I called multiple times, to multiple numbers, and could NEVER get a live person to answer the phone, 3) finally I connected by email, and even after acknowledging that they had received the request from the hotel to issue a credit, it has been over 3.5 weeks without a refund.   It should have taken them a day or two to issue a credit.  I'm starting to think I may never get my money back.... we'll see.

Bottomline - you may save a couple bucks using HotelsPlus, but you may also end up with a major headache.  I highly recommend booking through a different website.

This report was posted on Ripoff Report on 12/04/2012 12:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/hotelplusportal/internet/hotelplusportal-hotelplusportalcom-Terrible-Customer-Service-Internet-977866. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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