- Report: #1102220
Report - Rebuttal - Arbitrate
Complaint Review: Hotels.com
Hotels.com5400 LBJ Freeway, Suite 500, Dallas, Texas 75240 Dallas, Texas USA
Hotels.com www.Hotels.com www.expedia.com Company still charges for your hotel reservation after canceling Dallas Texas
*Author of original report: Have you had any luck getting refunded
*Author of original report: Update from credit card dispute
*Author of original report: After canceling company tries to get you to make a new reservation
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I went to hotels.com which is an affiliate of expedia.com searching for a room for New Years Eve for 2013/2014 - was able to sucessfully make my reservation on Nov. 21 2013, and get plans set up for the night BUT was unaware of other things that had been planned the same night and needed to cancel my reservation.
No problem go back to the website to cancel my reservation, which I did on Nov. 24 2013, - except the company apon sending me my confirmation cancelation email states they will still charge me for the hotel room even though I will not be staying there. So read this carefully and do some math here - I cancel my reservation over 30 days prior to my stay, to which Im pretty sure the hotel will have plenty of time to fulfill the now open room that was put on hold for me - and yet thse guys still feel the need to charge me for the room that I will not be using. [continued below]....
So I called customer service trying to understand how a company can stil charge someone for services not renderred and the minimum wage employee proceeds to tell me there is nothing they can do its their company policy, I ask to speak with a supervisor in a calm fashion and get hung up on ...call back and get the same treatment.
Big word of caution here with either company - www.hotels.com or www.expedia.com with holiday travel or any travel for that matter - if you need to make changes, and need to cancel your reservation be preparred
Oh and of course after looking through the companies terms and conditions page there is nothing on there stating they would still charge me if I had to cancel a reservation - not even a notation of I had to cancel within so many days of the resercation - do not use either of these websites
This report was posted on Ripoff Report on 11/25/2013 10:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotelscom/Dallas-Texas-75240/Hotelscom-wwwHotelscom-wwwexpediacom-Company-still-charges-for-your-hotel-reservatio-1102220. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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