• Report: #1097252

Complaint Review: hotels.com

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  • Submitted: Tue, November 05, 2013
  • Updated: Tue, November 05, 2013

  • Reported By: Rene — Waterford Michigan
hotels.com
internet, Select State/Province USA

Hotels.com screwed up my reservation and will not refuned the extra costs I incurred because of their mistake internet

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 On 11/02/2013 I booked a hotel room in Chicago at Embassy Suites thru http://Hotels.com. I received a confirmation saying the room was booked etc. Upon arrival Embassy Suites had no record of it and were fully booked. I called http://Hotels.com who admitted they made a mistake. After an hour plus on the phone with http://Hotels.com I was forced to rebook at the nearby Marriott for an extra $80 plus no free breakfast.

I was travelling with my pregnant wife and our 8 year old daughter so I had little choice but to accept the alternate booking. Due to http://Hotels.com I incurred $150 in extra expenses (parking, breakfast for three and hotel cost). I requested they refund my $150 extra costs but they only offered a $50 voucher for my next booking through them. Not a great resolution so I cancelled my credit card payment until this is fixed. Beware, they will leave you hanging if they make a mistake. Do not count on any refund or customer care from them!


This report was posted on Ripoff Report on 11/05/2013 07:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/hotelscom/internet-Select-StateProvince/Hotelscom-screwed-up-my-reservation-and-will-not-refuned-the-extra-costs-I-incurred-beca-1097252. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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