- Report: #905543
Report - Rebuttal - Arbitrate
Complaint Review: hotels.com
hotels.com Hotel sold out. No help!!! No response!!! Internet
When we called customer service the next day (when he finally got home), the rep gave us an e-mail address to send our information to, telling us that "they" would investigate and take care of it. We've sent our request THREE times, gotten THREE read receipts, and not the courtesy of even ONE response -- not even to say, sorry, you're out of luck.
Even if they thought we weren't entitled to any compensation for their failure to properly acquire a room for him, shouldn't they respond? That's sad. We won't use hotels.com again.
This report was posted on Ripoff Report on 07/02/2012 04:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/hotelscom/internet/hotelscom-Hotel-sold-out-No-help-No-response-Internet-905543. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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