- Report: #800500
Report - Rebuttal - Arbitrate
Complaint Review: hotels.com
hotels.comInternet United States of America
hotels.com false advertising Internet, Internet
*Consumer Comment: oxygen please
Recieved confirmation of a smoking suite. When arriving at hotel , was told it was 100% non smoking and they would not give me a refund.
Called hotels.com and requested refund. Got a foreigner as a cust svc. rep who kept me on the line for 24 minutes, then hung up on me when I asked for a supervisor that spoke english.
What a loss of $90. We went to microtel, at least they like smokers. Sick of being treated like a criminal and ripped off. This is the absolute last time I use a 3rd party to book a room. BE very wary everyone.
This report was posted on Ripoff Report on 11/21/2011 03:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/hotelscom/internet/hotelscom-false-advertising-Internet-Internet-800500. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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