- Report: #1065694
Report - Rebuttal - Arbitrate
Complaint Review: hotels.com
hotels.com rewards is a rip off Internet
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I have been a customer of hotels.com for a number of years and very happy with their services. However earlier this spring I made hotel reservations and paid.....I did not get the reward points for the hotel stay because I did not use the same email address as the one listed on the account.
However I did sign into my aacout to make the reservations but used a different email address to have the confirmation emailed. I cant believe that they track you by email address and not my Membership number. I will NEVER use hotels.com again. I guess now I will be a customer of hotwire or booking buddies.
When I called to complain, they totally dissmissed me. They dont even care if they lose a customer. I am glad to know there is another business where the customer doesnt matter what so ever!
This report was posted on Ripoff Report on 07/09/2013 04:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/hotelscom/internet/hotelscom-rewards-is-a-rip-off-Internet-1065694. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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