Complaint Review: Hotwire - Internet
- Hotwire Internet USA
- Phone:
- Web: hotwire.com
- Category: Travel Agencies
Hotwire First time using Hotwire, definitely last!!! internet Internet
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I booked four flights (for a family of four) from Ft. Lauderdale to Montreal round trip for what I thought it was a good price. Unfortunately I did not pay close attention to the confirmation e-mail and only two weeks later I noticed that the itinerary was reversed (Montreal to Ft. Lauderdale round trip). I called customer service and two hours later they determined that it was my fault and in order to change my tickets I will have to pay $200 + difference in cost per traveler. The new price per ticket that she gave me was $340 (which included all taxes) less $287 the initial ticket, for a total of $1012 (4 x ($200 + $53), which I agreed to.
Hotwire sent the new itinerary and receipt by e-mail. This time I reviewed it carefully only to find out the total charge was $1361. I called customer service again and was told that the additional charge was for taxes; however, their prices already include all taxes and fees, according to their website.
I would like the overcharge of $345 refunded.
This report was posted on Ripoff Report on 04/28/2016 07:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hotwire/internet/hotwire-first-time-using-hotwire-definitely-last-internet-internet-1302339. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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