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Report: #1311611

Complaint Review: Hotwire - Internet

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  • Reported By: Hotwire are liars and thiefs!!! — Pelham Alabama USA
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  • Hotwire Internet USA

Hotwire Hotwire.com They are liars and thiefs! California Internet

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Hotwire are crooks.  They set me up in a room that was smoking and I called to get it changed.  The very rude agent told me I could talk to a supervisor but they would do not more for me than she was doing.  I stayed on hold, I am sure hoping I would hang up, for 30 minutes.  You never want to use this company.  I am still on hold and will be until they come back on the line. 

There solution was to give me a refund if I would go ahead and book another room with them.  If I refused to book with them they would not give me a refund.  Her words not mine. So if you cannot give a customer what they need, and you take their money, you can make them take whatever and expect them to be happy about it.

I told her I cannot stay in a smoking room due to smoking allergies in our family.  She did not care and told me this was not a guarantee room and what I got once I booked was what I got.  The only things on this room reservation that was not guaratneed was room type or beds.  No place in the reservation was I allowed to select no smoking which is why I called the hotel to confirm.  I have been on the phone for 1:08.

I just got off the phone after 2 hours with the "supervisor".  He was unwilling to move on making me rebook with him.  So much for Customer Satisfaction.  I am sure the leadership with Hotwire will never call me back as I am sure I am just one of many calls or complaints they get.  I am telling anyone who reads this...Do NOt use Hotwire.  It will be the worst experience of your life!

This is a terrible company and one that I will never do business with again.  If a company cannot provide a service for you, they should apologize and walk away.  These people try and make you use them.  It is crazy!!!

This report was posted on Ripoff Report on 06/15/2016 05:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hotwire/internet/hotwire-hotwirecom-they-are-liars-and-thiefs-california-internet-1311611. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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