hotwire hotwire.com LIARS! San Francisco, California

I called hotwire.com to book a reservation for a hotel.  I was very clear that I needed a room that allowed smoking.  The person I spoke to guaranteed that I would get a room that that allowed it.  Throughout the call I asked him which hotel I would be staying at.  Was told that he was not allowed to disclose the location until I paid for room.  I was stupid and paid for the room.  Once I got confirmation, called the hotel and found out it was a Holiday Inn.  They DO NOT allow smoking in any room at any of their hotels.  I then called hotwire and after speaking to management, was told that they have to listen to recorded tape of my call & will take 3 to 5 days to decide if I was at fault for not being clear enough with my need for a smoking room.  I asked manager for a corporate number to call or an email address to write to.  The manager told me that she did not have numbers or email to allow me to contact corporate.