• Report: #1125903

Complaint Review: Hotwire

  • Submitted: Sun, February 23, 2014
  • Updated: Sun, February 23, 2014

  • Reported By: Becky — Emmett Idaho
Hotwire
PO Bos 22154 Green Bay, Wisconsin USA

Hotwire Car Rental I am 65 and need to go on a trip - when I checked the price they charged me. All I wanted was the price. Green Bay WI

*Author of original report: Rebuttal to Hotwire Response

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 I am 65 year old, disabled woman who needs to go on a trip.  I was checking online to see if it would be cheaper to fly or to rent a car.  To fly it was $560 but when I went to see about car rental it said push this button and you will get the price.  So I pushed the button and got the price and they booked the car and charged me! 

All I wanted was a price comparison. I feel very taken advantage of.  I am on social security and am constantly looking for a better deal because I am on a fixed income.  The price on the car was $346.07, plus gas, meals and lodging.  It would take me 5 days to drive where I need to go and only 9 hours to fly.

 I am not in the best of health, I have been disabled according to Social Security standards since 1998.  I know this is to much information but I will be having both front and back sphincter surgery soon and am now uncomfortable and know I will be very uncomfortable after the surgery.

 My Itinerary number is 3946841085 - I do not have a copy of the itinerary because as soon as I saw they were going to charge me right away I sent them an email and the email they had send me with the itinerary disappeared.  The rental was from Sept 27 to Oct 11, 2014.

 What do I need to do to resolve this problem and to be sure they don't charge me for this trip that I am probably not even going to take now.  It is just too much work to do it right.

 They didn't ask for a credit card number, just my name, address, phone number and last for of my social security number.


This report was posted on Ripoff Report on 02/23/2014 02:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hotwire/Green-Bay-Wisconsin-54305/Hotwire-Car-Rental-I-am-65-and-need-to-go-on-a-trip-when-I-checked-the-price-they-charg-1125903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Rebuttal to Hotwire Response

AUTHOR: BeckyGrace - ()

 As I have said several times, I thought I was getting a price quote not booking a reservation for a car.  You took advantage of me. I feel very violated by Hotwire.

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