- Report: #822323
Report - Rebuttal - Arbitrate
Complaint Review: hotwire
hotwire655 montgomery st. suite 600 Internet United States of America
hotwire Would not honor price match Internet, Internet
I reserved a vehicle from Hotwire on Tuesday January 10. On
Wednesday January 11, my friend went directly to Budget and reserved
the same vehicle for the same dates for $144.37 less. Wednesday evening, called
Hotwire and explained the situation. Trevor said I fell within the 48 hour
Price Match Guarantee and send in the paperwork. I offered to email but was
told to mail or fax. I faxed the paperwork Thursday morning with my phone
number to call.
I received an email back Thursday afternoon stating that I
was not eligible for a refund because the document showed a different time. The
pickup time showed 4:00pm. Mine said 4:30 pm. But everything else was the same.
My friend called Budget and had her pick up changed to 4:30 pm. It was still
$144.37 less. I called Hotwire Thursday evening and told them there is no price
change and my paperwork shows 4:30pm and I could email to them right away. I
was told I could not email and would have to fax or mail it in, but it did not
matter because I was beyond the 48 hour time limit. Spoke to 2 supervisors.
Now correct me if I am wrong, but had I mailed this in, I
would have been automatically denied because it would have been received beyond
the 48 hour time limit regardless. How much more deceitful can this be?
This report was posted on Ripoff Report on 01/13/2012 01:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/hotwire/internet/hotwire-Would-not-honor-price-match-Internet-Internet-822323. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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