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Report: #1287624

Complaint Review: Hotwire.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Tasia Hatch — Logan Utah USA
  • Author Not Confirmed What's this?
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  • Hotwire.com Internet USA

Hotwire.com My Saftey Internet

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 am completely disgusted by the way you handled my situation.. 1- You booked me at a crack head hotel, where my taxi cab driver would not even drop me off at.. His words.." From my heart, I can't let you go here, you will not be here tomorrow" 2- After he kindly took me into down town by the beach 35 mins away (where in my request for my vacation I had put, must be by beach in the first place) he took me to a hotel that did not have prostitutes outside and a man smoking crack in a crystal pipe. 3- Being that it's valentines day weekend, they had no rooms available.. They did direct me to another hotel a few blocks away... So I packed up my luggage and walked there..  Well... They were booked also..  This happened 4 different times!! I walked around with my luggage downtown California, by myself for HOURS trying to find a room. 4- All the while waiting on hold in your customer service dept... 5- Finally found a room for ONE OF THE TWO night's (Friday) for 220.89 at a Best Western. 6-After being on hold, being transfered 3 times and disconnected twice.. I felt as though I needed to book this, so I was not out on the streets when it got dark... As it almost was... 7- I spent the first day of my trip in an emotional panic. 8- Finally got ahold of someone in customer service. .. Whom told me they could not do anything for me... Then transferred me to a manager.. . who then told me he could credit me back 100.00. !!????? But not showing any rooms for my 2nd day!!! I demanded to talk  to his manger.. Who was too busy to talk, but promised me a call back within 30 mins. 9- STILL HAVE NOT HEARD FROM ANYONE... STILL HAVE NOT BEEN ABLE TO GET THROUGH!!!

It's now Sunday, the last day of my trip. 10- I AM NOW ON MY 18+ HOURS OF BEING AT THE AIRPORT... THE BENCHES HERE ARE NOT VERY COMFORTABLE TO SLEEP ON!!! But this was my only safe option. 11- You left me with nothing, no concern of my safety.. No regards of your responsibility to your customers 12- I want a FULL refund of this disaster trip!!! 13- I want to be compisated for having to book another room.. When one should have already been booked (one that I would still be living after an hour of being there!) 14- I want to be compisated for all is this emotional turmoil this has caused me. I've never been so scared and cried so much! 15- I want to hear back from you within a timely manor or I will seek council for this un believable horrible experience.

This report was posted on Ripoff Report on 02/14/2016 11:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hotwirecom/internet/hotwirecom-my-saftey-internet-1287624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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