- Report: #1130569
Report - Rebuttal - Arbitrate
Complaint Review: hotwire.com
hotwire.com655 Montgomery St Ste 600 San Francisco CA 94111- San Francisco, California USA
hotwire.com hotwire False advertising said regular rate of hotel was 102 dollars it was really 64 San Francisco California
*General Comment: False Advertising of Regular Rate - File with AG's office
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Advertising deception. Secret hotel was to be 43% off of regular rate of $102 but real regular rate is $64 dollars. As shown on other websites. Advertising deception. Secret hotel was to be 43% off of regular rate of $102 but real regular rate is $64 dollars. As shown on other websites. I booked at hot rate "Secret" Hotel that was 102 dollars marked to 58 dollars. When I saw the name of the hotel I realized that hotels.com orbitz.com expedia.com Travelocity.com all had the hotel at 215 Richill Drive, Texarkana, TX 75503 the Comfort Suites listed for booking same room same night at 57 dollars. The hotwire customer service offered me a refund of one dollar. The regular rate is 64 dollars and 45% should be $35.20 plus taxes. It is insulting to be retired army Captain and be lied to. I will let everyone know not to book hotwire if they want truth in advertising. This falsehood must stop.
Your Desired Resolution:
I am seeking a refund of overcharged amount and taxes. I paid 58 plus taxes and the real rate The regular rate is 64 dollars and 45% should be $35.20 plus taxes. Customer service would not even offer me a coupon or a discounted 2nd night which I would of gladly accepted. Customer service only offered me $1 after 43 minutes of phone conversation. I was very polite and said please and I am sorry to complain but this is false advertising.
This report was posted on Ripoff Report on 03/13/2014 03:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/hotwirecom/San-Francisco-California-94111/hotwirecom-hotwire-False-advertising-said-regular-rate-of-hotel-was-102-dollars-it-was-r-1130569. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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