- Report: #1098574
Report - Rebuttal - Arbitrate
Complaint Review: HowAboutWe.com
HowAboutWe.com20 Jay Street Suite 932 Brooklyn, NY 11201 New York, New York USA
HowAboutWe.com EaterDating, Eater DatingThis Life, Inc. Deceptive Business Activities, Consumer Fraud New York New York
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Please be aware of the deceptive business activates of EaterDating (also known as HowAboutWe and This Life, Inc.). I had signed on with their service and decided to cancel after my membership period ended. After visiting their website and cancelling my membership. They had auto-renewed my subscription and hid behind corporate policy to avoid helping me or issuing a refund.
The fact is that I had cancelled my account (though it was not easy to do as they make it extremely difficult to cancel). However, for some unknown reason my membership renewed and I was charged again. I had attempted to resolve this issue and was ultimately escalated to a supervisor named Gabrielle Shiner. She was unhelpful and also used “Our Company Policy” to avoid helping me.
Gabrielle Shiner was condescending and had absolutely refused to empathize with my situation. I asked how is it possible to be on auto-renew when I had cancelled my account in the first place. The response was that I did not cancel “properly”. What is the definition of “properly? As I mentioned, it was not easy to cancel, but I did cancel eventually and after a considerable amount of time online.
In the end, I was not issued a refund and no one at this company was able to explain how my account was able to auto-renew when I had, again, cancelled my account. This is a clear attempt to generate revenues and increase shareholder value while sticking it to the consumer. Do not use this website.
This report was posted on Ripoff Report on 11/11/2013 04:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/HowAboutWecom/New-York-New-York-11201/HowAboutWecom-EaterDating-Eater-DatingThis-Life-Inc-Deceptive-Business-Activities-Con-1098574. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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