Report: #814749

Complaint Review: hp Hewlett packard computer

Submitted: Wed, December 28, 2011
Updated: Wed, December 28, 2011

Reported By: Loretta — grant Alabama USA

hp Hewlett packard computer

3000 Hanover Street Palo Alto, California United States of America

Phone: 1) 650-857-1501
Web: http://www8.hp.com/us/en/hp-information/about-hp/headquarters.html
Category: Computer Manufactures

hp Hewlett packard computer Hewlett-Packard USA Voided my warrenty which runs out Jan 3 2011 Said I had infestation of BUGS!!! In My Unit... Palo Alto, California

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ON December 15 I called HP support to report I had a balck screen telling me I had a USB boot failure and to remove usb.. The tech had me inside my machine moving different cords around and it fried the mother board. They sent me a box to send it in and returned it the same day they received it and said I had an infestation of bugs!!! And they couldn't work on it. I talked to one tech who told me they found one bug in the box so they didn't look inside my machine and voided warranty. I talked to several so called supervisor who informed me I had an infestation. MY computer did not have any bugs in it period and I have pics to prove it. If there was a bug in it then it came from them. When I received their box the fedx guy and myself placed it in the box they supplied and sent it right back to them the box of theirs was on ly in my office 5 minutes total... If there were a bug in it it came from them. [continued below]....

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..... I am uploading photos so please tell me if you see any type of bugs , droppings stains etc. HP is a horrible company and I will never buy from them again because they do not honor their warrenty and make up lies to NOT fix their products....
BQ464AA

, HP SLIMLINE S5503W DESKTOP PC

cost 498 a total loss of money!!!!

This report was posted on Ripoff Report on 12/28/2011 08:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/hp-Hewlett-packard-computer/Palo-Alto-California-/hp-Hewlett-packard-computer-Hewlett-Packard-USA-Voided-my-warrenty-which-runs-out-Jan-3-2-814749. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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