Report: #1213911

Complaint Review: HP (Hewlett Packard) - Nationwide

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Submitted: Fri, March 06, 2015
Updated: Fri, March 06, 2015
Reported By: kewinters — WHITE PLAINS Maryland USA

Author Not Confirmed

Why?

HP (Hewlett Packard) Nationwide USA

Phone:
Web: ww.hp.com
Category: Computer Dealers

HP (Hewlett Packard) failure to repair/refund for defective equipment Nationwide

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HP departments I have waiting to call me back for defective equipment purchased directly from HP online

here is the list

I have called the repair department regarding case # BFLT 3313-01: waiting on a supervisor to return my call for last 24 hours

I have called technical assistance regarding case #3016434774: waiting on a supervisor to return my call for last 24 hours

I Have called software support No case # given: waiting on a supervisor to return my call for last 24 hours

All these calls are related to an issue with a new Envy purchased in Aug 2014 re PO number Ce 05690551 , reference order # H130227004

the machine began randomly powering itself off I worked with technical assistance by phone and remotely I have sent in the machine to repair..during the repair they re-installed my operating system resulting in loss of MS Office Professional 2013 which is why I was transferred to software they report they cannot assist me

The machine was returned to me yesterday via Fed Ex and it is still randomly powering itself off

Everyone I have spoken with refers/transfers me to another person I have explained myself well over 20 times ....and I still have a defective ENVY laptop and no MS office professional and I am still waiting for supervisors from HP to return my call.

thanks

This report was posted on Ripoff Report on 03/06/2015 04:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hp-hewlett-packard/nationwide/hp-hewlett-packard-failure-to-repairrefund-for-defective-equipment-nationwide-1213911. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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