- Report: #36811
Report - Rebuttal - Arbitrate
Complaint Review: HRS USA, Roomstore Furniture
HRS USA, Roomstore Furniture6141 Columbia Crossing Circle Columbia, Maryland U.S.A.
HRS USA, Roomstore Furniture corruption deceptive company screwed others too slow processing Columbia Maryland
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We contacted a customer service rep as the end of 12 months approached. We asked for the payoff amount and a date this was due. She gave us the information and we sent a check for payment in full.
This was one year ago. We still have not received acknowledgement of payment and we are being billed for the balance (which is over $5,000.00) plus interest accrued.
We have copies of our cancelled check, which they presented for payment twice. This resulted in a fee from our bank. We have sent faxes, contacted all appropriate persons and spent an enormous amount of time trying to resolve this.
We have been given the runaround, asked for the same information numerous times and a year later nothing has changed.
This has been a nightmare. We have been put through a large amount of undeserved stress. This story has been shared with anyone and everyone we can possibly warn.
We could never have imagined the antics that have been pulled. Unfortunately, the level that this has reached now will need to been rectified in court. So on top of the money they are trying to take us for, we now have lawyer fees.
Thank you for hearing me out!
Tony and Nicole
Owings Mills, Maryland
This report was posted on Ripoff Report on 12/02/2002 02:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/HRS-USA-Roomstore-Furniture/Columbia-Maryland-21045/HRS-USA-Roomstore-Furniture-corruption-deceptive-company-screwed-others-too-slow-processi-36811. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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