HSBC Financial Services Yamaha credit card HSBC Poor customer service and deceptive practices company should be shut down Carol Stream IL Nationwide

I purchased a motorcycle in 2007 and it was financed through HSBC Financial Services. After making one payment I was involved in an accident and totalled the motorcycle and was injured and off work for a few months in extreme pain. HSBC received from the other parties insurance company (State Farm) a FULL payoff of the loan including all interest and finance charges.

HSBC then contacted me a month later stating there  was still a balance of two payments and late charges totalling $273 and it must be paid immediately or they will report it to the credit reporting agancies. I contacted the insurance company and they stated NOT to pay them that they had paid the account in full and they were fraudulent charges and sent me a statement showing paid in full.

HSBC continued to call email and generally HARASS me since then and especially during my recovery threatening me, using profanity and reporting to the credit reporting agencies over and over again even though I mailed and faxed them several copies of their paid in full statement (which they say they never got or issued).

HSBC engages in deceptive practices and should be shut down, fined or SOMETHING. they have bad customer service harass people and use threats and foul language to try and collect money they are not even entitled to receive. WHY IS THIS COMPANY STILL IN BUSINESS?