• Report: #997237

Complaint Review: http://www.archivefee.com

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  • Submitted: Tue, January 15, 2013
  • Updated: Wed, January 16, 2013

  • Reported By: Really, really PISSED — Cave Creek Arizona United States of America
http://www.archivefee.com
Internet United States of America

http://www.archivefee.com TOTAL RIPOFF -- AVOID AT ALL(!!!) COSTS Internet

*REBUTTAL Owner of company: Customer Service Response

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I "agreed" to pay a $1.00 fee to www.archive.com to conduct an historical records search for me. After inputting information that I immediately thought inappropriate, the site started the search, which lasted over seven (7) minutes. Suspicion rising...

Finally a screen appeared stating I had been charged the agreed $1.00 AND $19.95, which had never been mentioned and I HAD NOT AGREED TO PAY.

To cap all of this off: I NEVER RECEIVED THE REPORT.

AVOID THIS SITE AT ALL COSTS!

I called my bank and cancelled the transaction.

This report was posted on Ripoff Report on 01/15/2013 11:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/httpwwwarchivefeecom/internet/httpwwwarchivefeecom-TOTAL-RIPOFF-AVOID-AT-ALL-COSTS-Internet-997237. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 REBUTTAL Owner of company

Customer Service Response

AUTHOR: JoshCustomerService - (USA)

Dear Really, really...

Please email josh@archivefee.com and I can provide you with a refund. I apologize for your unhappiness and that these charges were unexpected. Again, please email me and I can take care of this for you.

Thank you,

Josh F.
Customer Service Manager
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