• Report: #1067537

Complaint Review: Hubspot

  • Submitted: Tue, July 16, 2013
  • Updated: Tue, July 16, 2013

  • Reported By: Amma — California
Hubspot
25 First Street, 2nd Floor Cambridge, MA 02141 US Cambridge, Massachusetts USA

Hubspot We were charged over $9000.00 and got nothing for that money Cambridge Massachusetts

*UPDATE Employee: Not a scam, but not for everyone.

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We got a lots of promises from Hubspot, but they did not help us at all. Basically, they charged us over $9000.00 and we had to do all the work our selves. When I try to stop working with them they said money is not refundable.

This is biggest skam in my life.


This report was posted on Ripoff Report on 07/16/2013 03:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hubspot/Cambridge-Massachusetts-02141/Hubspot-We-were-charged-over-900000-and-got-nothing-for-that-money-Cambridge-Massachuse-1067537. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Not a scam, but not for everyone.

AUTHOR: Mike Volpe - CMO at HubSpot - ()

HubSpot is not a scam. We are a softare company that has been in business since 2006 and now have 600 employees and 9,000 customers in 50 countries around the world. Great companies with great reputations like Google and Salesforce.com have invested in us.

You are correct that we are not an agency. We are a software compay and provide software, training and support, but you do have to do the work (or hire an agency at additional cost to do the work for you). We have thousands of happy customers. They are professional marketers who do marketing for their jobs and like how our software makes their jobs easier and improves their marketing effectiveness.  But yes, they need to do work as part of doing marketing.

I am very sorry it was not made clear during the sales process that we are a software company and not an agency. Please email me at mvolpe (at) hubspot (dot) com and I will do the best I can to research your particular situation and connect you with the right person (VP Customer Service).


Thanks,

Mike Volpe
Chief Marketing Officer
HubSpot

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