- Report: #1118150
Report - Rebuttal - Arbitrate
Complaint Review: HUGHES NET
HUGHES NET11717 Exploration Lane , Germantown, Maryland USA
HUGHES NET WARNING:They hide the real deal!!! , Germantown Maryland
*Consumer Comment: I agree and think you are on to something
*Author of original report: Work for them MAYBE ?!!!
*Consumer Suggestion: Drop Dead
*General Comment: Do it yourself or...
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On February 10, 2012, I ordered the internet service that the company Hughes Net had been advertising on TV. The day of the installation a man appeared at my door that did not look very professional and I wondered if it was safe to let him in. But I did and signed all the paperwork and he went to find a place to put it up. He came back and said he had to put it up on a building and all I had was a wooden storage building I had just bought. I told him ok to put it on the side of it. Little did I know that when he was finished I had a dish and equipment that made my place look like NASA.
So now my two year agreement is up and I call to cancel. After going through several people I finally reach a young lady who took all the information to cancel. She talked so fast I could barely keep up with what she was saying but at the end of her speech I caught the words "return the modal at the end of the dish." I am a older woman and ask her how she expected me to climb up on the dish to take this down plus how was I going to get all this "junk" off my building. She replied that if I did not send back the item I would be charged for it.
None of this is told to you before they come out nor is it on their web site when you are reading about it before you order. Older people BEWARE this is not the "grand" service they profess on the commercial or the web site. You will not be happy with the service nor the equipment.
This report was posted on Ripoff Report on 01/24/2014 11:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/HUGHES-NET/-Germantown-Maryland-20876/HUGHES-NET-WARNINGThey-hide-the-real-deal-Germantown-Maryland-1118150. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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