- Report: #1116488
Report - Rebuttal - Arbitrate
Complaint Review: HughesNet (Satellite Internet Service)
HughesNet (Satellite Internet Service)11717 Exploration Lane Germantown, Maryland USA
HughesNet ,Satellite Internet Service, HNS Kept Paying for Promises I Never Got; Paid Higher & Higher But Never Got Faster; Talked into Staying Since 2011 & Still Terrible Service; Paying for a Broken Modem Last Straw After Tech Had Just "Fixed" Germantown Maryland
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I switched from WildBlue Satellite Internet Service to HughesNet in 2011 with the promise that it would be faster. I have regretted switching ever since. By 2012, I realized it was not getting any better and called to cancel only to be persuaded into trying the NEW Gen4--it would definitely be faster. I was paying a little over $50 by this time. When I called to complain about its speed, I was told I needed to upgrade to Power Pro or Plus (I forget which one). I then went up to a little over $70 in 2013. I still had extremely slow internet speed and complained only to be told they would upgrade me again, but I was fed up so they said at no extra charge. However, they billed me $91 until I told them to discontinue because I was not paying for another promise. By this time my service went out and a technician came to reinstate my service. It wasn't two weeks hardly when the modem went out and they wanted to charge me for repairing it. That was the last straw. I no longer wanted their service and they said I had to pay for early termination of a 2 year contract ($220). I refused and they offered half. I got my bill and it was for $220. I called to dispute again and I have to call back again to register my claim. Everytime I called I can barely understand the reps and they kept me on the phone for an hour everytime. If they were to pull my data usage it would prove I have had lousy service or no service for a year.
This report was posted on Ripoff Report on 01/17/2014 08:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/HughesNet-Satellite-Internet-Service/Germantown-Maryland-20876/HughesNet-Satellite-Internet-Service-HNS-Kept-Paying-for-Promises-I-Never-Got-Paid-Hig-1116488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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