I have used Hughes.net even before they were Hughes.net (Direcway.com) alas they sold out to these pinheads. So after the buy out we were restricted to a FAP, the problem was, we werent notified of the FAP because no contracts were signed by the old customers of direcway. So the enforcement began from hughes.net. Shut downs after shut downs because of FAP. Okay, no Youtube, no large downloads, no upgrades unless you want to stay up in the wee hours of the morning, no I will not do that. Wild Blue comes to mind. No they have the same problems, maybe worse problems. So rural America gets stuck with crap services like hughes.net.
Okay then enough of that ranting, every 4 to 6 months there is a major issue with the modem or something internal back at their switching station. So yesterday a major problem existed so I called, starting out nice and ending up like a Tasmanian Devil. It just galls me to have an idiot treat me as an idiot, does it not you? I could not get my emails, work a search on Ixquick, (great search engine that does not track) and Facebook. The lights on the modem would shut down for no reason, (clear blue sky), I shut the modem down and the computer for a restart. twice. In fact over the past 2 months I do this about 3 to 4 times a day. So I was looking for the proverbial butt to chew. After about 2 minutes of someone reading on a computer screen what to ask me, I demanded, just twice for her supervisor. I was on hold for about 4 minutes. This ploy is to calm the customer down. So the supervisor comes on and I let them have it (do not cuss) use vocabulary, folks remember you are speaking to idiots and they want to hang up on you quickly. So we run through all the BS they have to offer and it works for about five minutes after I hang up. (Oh, they blamed Microsoft, Ixquick and FaceBook for the problem) Huh they mysteriously had a meeting one night and that prevented me from using their programs. IDIOTS!
So I called right back seeing the red light on the control panel was glowing. I asked for a supervisor and another wait for 4 minutes. I even asked the first call taker if she wanted my ref#. No she said she knew. Huh! But she still wanted to go through the stupid question drill. The supervisor came on and I really told him what I thought and get it fixed NOW! He wanted to go through the questions again, I told him no and to fix it! I asked him if he wanted the ref#, he told me yes. After giving him the ref# he started in with the questions, idiot, my blood pressure boils. So after many, many, many minutes he tells me to shut my entire system down (again) and he will also reset everything including the satellite, I have no idea about the reset so I played along. He told me it was the modem and he was sending a new one to my residence. I told him that hughes.net will be paying for it or I will make formal complaints with the States Attorney Generals office and the Feds. (Remember, complain to your states attorneys till they get something done about this Hughes scam). So everything works for about 10 minutes after I hang up.
I call again, this time Billing, frankly I have had it; $90.00 a month for crap service and crap equipment. Remember rural America does not even have two choices for internet. Our so called wonderful government has not seen fit to assist this portion of the States. In fact cell phones do not work here. We chose this way of life because of certain freedoms we enjoy and farming. So I was ready to make noise to billing. To my amazement the billing person from Brownsville, Texas was cross-trained. So she started in with the same questions, I told her to stop and to treat me as a paying customer not an idiot. Here is the reference number. So she stops the questions for awhile and does (supposedly) different things that the others did not do. Huh! She tells me that she has to send a tech for $125 out of my pocket. (7 to 10 days out, mind you) The blood came from my eyes, remember no cussing, use vocabulary, so I instructed her that I will not pay for the service tech and the last ones they sent were a deplorable bunch, leaving wires hanging and the like. In fact they came from another state, huh! I had to pay the original tech from direcway, who still installs hughes but is not on contract with them, to fix the mass problem. I told her that they will give me three months free internet, and pay for the service call. So she put me on hold for a few minutes, and told me they will pay for the service call, under warranty, I really do not care what they call it and they will give me 1 month free service. So I told her that she should really look for a company to work for that has the customers back, I also told her I hope that you never go through an experience like I have gone through today with you and the other reps from hughes. But then again I hope she does, PAYBACKS!
So the moral of the story is when you need a tech call billing maybe, just maybe you will get someone in America to speak with. Good luck we all need it. I just with the government and other providers would look at rural America as an asset not with disdain. Just think of the kids that are home schooled and they are trying to use this service. So the emails stop and the internet is intermittent. Their advertisement is really a hoax but if this is all one can get, do not put up with the BS.