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Report: #1262794

Complaint Review: HUGHESNET.COM - Internet

  • Submitted:
  • Updated:
  • Reported By: KELLY — MANSFIELD Ohio USA
  • Author Not Confirmed What's this?
  • Why?
  • HUGHESNET.COM Internet USA

HUGHESNET.COM HNS HUGHES Hughesnet.com repeatedly and continually has throttled my internet usage. they must be adding FALSE DATA USAGE quantities. Convoluted website makes it impossible to access my own account information!. Internet

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Hughesnet.com has repeatedly and continually throttled my internet access. My 20GB plan somehow turned into a 15GB plan (with “BONUS” GB added in the wee hours of night/morning). I reach my data limit unbelievably early in the month, indicating the proverbial “THUMB-ON-THE-SCALE” is squelching me. Their websites, including “my account” sites are so misleading and disfunctional that they appear to be designed specifically to frustrate the customer. Further, their HELP number is 1-866-347-3292, but the first robot you get tells you that the number has changed. It presents a feature of “PRESS ONE” to open a new account, and no other option. To add insult to injury, a stern voice tells you to “HANG UP NOW!” and repeats, then a very scientifically-designed irritating noise is sounded to harrass you out. I have been trying to get thru for over an hour and i want to stop my automatic payments. I called my bank and was told the only way i can stop hughesnet.com from accessing my accounts is to cancel my debit card and make a new account. But will I also need to cancel my entire checking account if that's how they do it? This is a clear case of FRAUD and THEFT by deception. Ref: misleading; omitting; hiding; etc... Kelly of Mansfield Ohio.

This report was posted on Ripoff Report on 10/21/2015 01:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hughesnetcom/internet/hughesnetcom-hns-hughes-hughesnetcom-repeatedly-and-continually-has-throttled-my-intern-1262794. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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