- Report: #1129706
Report - Rebuttal - Arbitrate
Complaint Review: hurricanemop
hurricanemop79 Two Bridges Road Fairfield, NJ 07004, Select State/Province USA
hurricanemop Telebrands Customer Care79 Two Bridges Road, Fairfield, NJ 070041-855-235-1850 They Charged me for 6 mops when I order buy one get one, When I called them they refuse to return the money. Fairfield NJ
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When I tried to order https://www.hurricanemop.com via the internet it was very confessing, I thought I better to call when I did call they told me I already had to order place I asked they to please cancel the order, they state That they where going to cancel. I understood that the two order where canceled and a third order was made for two mops the BOGO.
I received the first two of six mops on Thursday, the friday two more came, one on Saturday and by Monday the six one came. I called the company and told them what had happened, I was told in order to be refund that I would have to pay for the mops to be shipped back to them, even thou I had cancel the order the same day it was order
I place the order thru internet, it asked for CC first before I even made my mind up what I was going to be buying or the price of it, by the end of the 1st order it was $349. and 2nd order I was charged $179 and the order was $154.
It took three hours of calls and still no solution form the company.
This report was posted on Ripoff Report on 03/10/2014 04:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/hurricanemop/Fairfield-NJ-07004-Select-StateProvince/hurricanemop-Telebrands-Customer-Care79-Two-Bridges-Road-Fairfield-NJ-070041-855-235-18-1129706. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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