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  • Report: #1108550

Complaint Review: Hurst Hardwoods

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  • Submitted: Fri, December 20, 2013
  • Updated: Fri, December 20, 2013

  • Reported By: SJT — aspen Colorado
Hurst Hardwoods
105 Douglas Road Oldsmar, Florida USA

Hurst Hardwoods Defective Product/Dishonest Salesperson/Dishonest Business Owner Oldsmar Florida

*REBUTTAL Owner of company: Customer Not Honest With Himself

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We purchased a flooring that has proven defective within 30 days of installation. The flooring sold to us was inappropriate for the dry environment for which it was purchased. The result is a floor that is curling and shrinking and now needs to be replaced. Despite a 30-year guarantee the company has failed to stand behind its product.


This report was posted on Ripoff Report on 12/20/2013 09:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hurst-Hardwoods/Oldsmar-Florida-34677/Hurst-Hardwoods-Defective-ProductDishonest-SalespersonDishonest-Business-Owner-Oldsmar-1108550. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Customer Not Honest With Himself

AUTHOR: craig hurst/hursthardwoods - ()

We tried to stear the gentleman away from a thick engineered floor with a thick wear layer. But he waived us off. The floor is warranteed but not under any condition. We have a Moisture statement on our sight that says, among other things, that there cannot be more than a 2% moisture reading difference between the plywood and the flooring. That goes for engineerd and solid. Was this floor properly acclimated. We have sold a good number of these floors and this one only came apart. That points to his home.

 

The way to mediate is that if a customer says i am at fault they are to hire a certified inspector with the National Wood Flooring Association and if we are at fault we will pay for the inspection and replace the floor. What is a better way to resolve this?

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