HWA Home Warranty of America First time I used oven it broke. HWA refused to cover repair claiming it does not fall under normal wear and tear. Lincolnshire, Illinois

First time I used my oven it quit in the middle of cooking.  I only noticed that it quit because I heard a pop and noticed the display went blank.  I submitted the claim but was denied on the grounds that it was not normal wear & tear.   I was told to send the inspection report.  I left a phone message with my rep Juana  asking for the correct email address to send the report. That call was never returned.  When I finally did reach Juana I emailed the report.  I was told it was reviewed by management and it was rejected again for the same reason.