HYDRODERM Not an honorable company Internet

I purchase the 30 day trial and was not pleased with the product.  I called to cancel within two weeks of the 30 days- the customer service rep asked if I would try the product for another week.  I told her I would but I did not feel the product was for me and to please cancel it.  

What she failed to tell me was by her extending the time for the product - she was extending the time I needed to call in to  cancel.  

I received a noticed on email from DHL that they received a notice of shipment,  i tried to trace and they had not recieved the shipment as yet.  I called Hydroderm to stop the shipment as well as the charge.  The rep was useless - she said I needed to wait for the delivery and then call to get an RMA #-  I told her then I would entail more S&H fees and she said yes that was correct.  I told her the product was cancelled and they should run their taped conversation to see that the other person did not tell me that I needed to call back.  It would not have done much good since I was out of the country and would not have been able to call anyway.  

Again, I told the girl that she needed to stop the shipment, since it was not with DHL and not charge me.  She said the charge had gone through already, I told her to refund my account and stop the shipment.  Which she refused - She said Hydroderm has steps that they have to go through and I needed to receive then get RMA and retun less any fees for S&H. 

This company is rip off the product is basically water and all they want to do is use your money for a month, then refund less than what was charged.  

I hope someone does a class action againt the company because I want to be first to sign up. 

Lou

Bluffton SC