- Report: #1114384
Report - Rebuttal - Arbitrate
Complaint Review: Hydroderm
HydrodermChino, California USA
Hydroderm Charged me then deleted my order!! Total SCAM!!!! Chino California
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I ordered the free trial and was charged the trial price. I received a confirmation email with my order number, address, and other information. It stated I would be getting another email confirming my order with a tracking number within the next day or so.
8 days later I never received that email so I called and the customer service rep pulled up my order instantly and said it was out for delivery and I should be getting it within the next two days. he also extended my trial since I hadn't even received the product yet.
well still no product two days later. I call again and this time my order did not even exist! WHAT???!!! The customer service rep told me he could not find my order even though I was looking at the first email confirmation they had sent.
He looked it up by name, order number, and address. Then he asked for my credit card number and I freaked out On him!!! If he couldn't bring it up by my ORDER number than why did he need my credit card number???
I didn't give it to him so after speaking to his supervisor he told me to contact the credit card company and see if they could help me. What!!???? I questioned why they would have anything to do with it and at that point I just decided I WOULD call the credit card company and refuse the charges and cancel my card just to be safe.
The rep told me he thinks the first guy accidently deleted my order when he went to extend my trial to a later date. He apologized and said we're human and humans make mistakes. I agree but after reading the NERMEROUS bad reviews and scam reports, I believe that's just what this company is....A BIG SCAM!!!!
Im really bummed because I was looking forward to getting this product but WILL NOT be ordering thru this company ever again!!!! I wish I would have read this ripoff report BEFORE I placed my order!!!
like I said, I immediately called my credit card company and disputed the charges...which were only around $9.00 total but it's not about the money, it's about the principal. This company should not be able to continue to get away with this scam!!! I plan on calling tomorrow and. Picking my complaint as well.
This report was posted on Ripoff Report on 01/09/2014 08:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hydroderm/Chino-California-91708/Hydroderm-Charged-me-then-deleted-my-order-Total-SCAM-Chino-California-1114384. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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