- Report: #1052464
Report - Rebuttal - Arbitrate
Complaint Review: Hydroxatone LLC
Hydroxatone LLCJersey City, New Jersey USA
Hydroxatone LLC Continued to charge for a nearly worthless product after attempted cancellation(s) Jersey City New Jersey
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Hydroxatone is sold as an 'Anti-Wrinkle Complex'. A skin moisturizer and subscription service, designed to be nearly impossible to cancel once that company has a way to charge any third party (my credit card, bank account).
After trying to cancel the charges to my credit card (which simply continued after trying to cancel the card, the subscription or any contact with the company), I ended up paying in excess of 400 dollars for a product that I didn't want, didn't order and tried to cancel during the 'free trial' period. I even offered to sell 8 or 10 unopened jars back to them to no avail - they didn't want them either - even at half price.
After hundreds of dollars in charges and many hours on the phone, the credit card company got involved and the only good that came out of getting them involved was that there weren't any newer charges. Initially the credit card companies position was that if I had authorized the charge, that they couldn't do anything to stop further charges. This took at least 6 months.
My advice is to AVOID these people and if possible, try to get the word out about them.
This report was posted on Ripoff Report on 05/20/2013 04:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hydroxatone-LLC/Jersey-City-New-Jersey-07310/Hydroxatone-LLC-Continued-to-charge-for-a-nearly-worthless-product-after-attempted-cance-1052464. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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