• Report: #309818

Complaint Review: Hyundai Motor Corporation

  • Submitted: Mon, February 18, 2008
  • Updated: Thu, April 24, 2008

  • Reported By:Granite City Illinois
Hyundai Motor Corporation
10550 Talbert Ave Fountain Valley, California U.S.A.

Hyundai Motor Corporation ,Hyundai Motors 100,000 mile warranty is totally worthless Fountain Valley California

*UPDATE EX-employee responds: Hyundai

*Consumer Comment: Think About It

*Consumer Comment: Did you ever read the warranty contract?

*Consumer Comment: Did you ever read the warranty contract?

*Consumer Comment: Did you ever read the warranty contract?

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Hyundai's 100.000 mile/ten year warranty is not worth the paper it's written on. I own a 2004 Hyundai Sonata. I purchased it new at Auffenberg Hyundai in Fairview Heights, Illinois in July, 2004. My car came with the 5-speed manual transmission.

Before I purchased this vehicle, I asked Carl my salesperson about Hyundai's 100,000 mile/10 year warranty. He told me it was the best in the automoblie business. I specifically asked about the warranty on the manual clutch. Carl told me that if I went out and deliberately tore up the clutch, it would be covered under warranty. He even went further and told me that no matter how many times the clutch went out, it would be repaired or replaced for free as long as under the warranty. No questions asked. My wife and I foolishly believed him and purchased this car, based mainly on the sales pitch of this salesman.

In October 2007, my car had 70,000 miles on the odometer. I noticed the clutch beginning to slip while shifting and driving on my way to work. When I got in the parking lot, the clutch went completely out. I called Hyundai's Motorist Assist for towing assistance. This was the beginning of my nightmare with Hyundai.

Under the terms of the roadside assist, I could only have my car towed to the nearest Hyundai dealership. I was then informed that that the tow would cost me out of pocket expenses. I told the dispatcher it should be a no cost tow. She insisted on billing me. We went around and around on this issue. It took one week to finally get my car towed to a dealer. Another Hyundai nightmare.

Once the car was finally towed to Auffenberg Hyundai, the warranty issue on the clutch was discussed. I was then told by the dealership that the clutch was NOTcovered under warranty. Kevin, the repair department manager, told me a manual clutch is only covered for 12,000 miles or 12 months. Kevin told me this repair would not be covered under their 100,000 mile warranty. Another Hyundai nightmare was unfolding.

Kevin told be to properly diagnose the problem, the engine would have to be partially disassembled to get to the clutch. His estimate was originally $1,400.00 dollars total repair cost. I don't have this huge amount of money lying around the house. Kevin assured me he would try to work out some kind of arrangements with the repairs. More Hyundai nightmares, except they would get far even worse.

The final actaul cost to replace my manual clutch came to $1,900.00. I was informed that the "original" clutch was no longer made by Hyundai. My Sonota would rerquire a more expensive clutch to the cost of an extra $500.00. My nightmarish experience with Hyundai kept getting worse and worse. Auffenberg Hyundai and Hyundai Corporate Office lied to me throughout this whole terrible expeirience. Gina Mouton, an Executive Analyst with Hyundai Corporate in California, told me she would reimburse me $900.00 of the total repair cost.

Gina Mouton instructed me to fax to her private corporate fax number a copy of all the repair bills. I promptly followed her instructions, and faxed all the necessary paperwork as requested. She promised to help me with part of the repairs. She has yet to return any of my numerous calls to her private number in Fountain Valley, California. No response. No calls. No check.
I am still calling her for a response. Nothing at all.

I will never again buy a Hyundai product. My next car will be a Chevrolet or Buick. If you are considering buying a Hyundai or Kia, don't believe the salesperson's pitch about their so-called great warranty. As soon as some major repair comes along, you will be stuck with the entire repair cost. Hyundai will leave you high and dry. It cost me almost $2,000.00 and weeks of aggravation to learn this valuable lesson. Don't by Hyundai.

Rich
Granite City, Illinois
U.S.A.

Click here to read other Rip Off Reports on Hyundai

This report was posted on Ripoff Report on 02/18/2008 11:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hyundai-Motor-Corporation/Fountain-Valley-California-92708-6031/Hyundai-Motor-Corporation-Hyundai-Motors-100000-mile-warranty-is-totally-worthless-Fount-309818. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Hyundai

AUTHOR: Rick - (U.S.A.)

Let me add a note here, First Carl the sales person involved here would never say these kind of things to a customer. He is probably one of the most honest salespeople I have ever known. His customer satisfaction index is always very high. From what I under stand this persons teenage daughter was the primary driver. A clutch and teenager's usually don't mix well. 70000 miles sounds pretty good to me. I no of no automotive manufacture that will warranty a clutch that is worn out or abused. Its foolish to think they will. As far as Hyundai , I have owned 2 and will not think twice about buying another one. If you follow the maintenance schedule's in the back of your owners manual they will bend over backwards for you. Any one that buys a car and thinks every bell and whistle is covered needs to check there owners manual. Normal wear and tear is not covered by anyone.
And yes I sold hyundai's for 10 years and worked with Carl, my policy was never to lie and be honest. I was one of the top Hyundai Sales people in the nation.
Rick
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#2 Consumer Comment

Think About It

AUTHOR: Cory - (U.S.A.)

Why would they give a 100,000 mile warranty on a POS hyundai when everyone else is giving a 3 year/36,000 mile warranty except for some of those higher end vehicles that have a 5 year/50,000 mile warranty? Cause they know they aren't gonna honor it for some reason or other. Either they find a reason not to honor it or find a clause that you violated in the warranty itself. Many of them say you have to take the vehicle back to the dealer for each and every overpriced service throughout the warranty period, which in and of itself is probably illegal BUT that is what is required to keep the warranty in effect. MAYBE 1 or 2% of the people actually get to use the warranty on their vehicle, but the rest get turned down for one reason or another. As for having your vehicle towed, Lord, I pay FIVE DOLLARS EVERY SIX MONTHS, $10 per year, for towing and vehicle rental on my insurance policy. That includes being able to call and have the insurance company send someone out to change a tire or unlock the vehicle IF I lock my keys in the vehicle. I use one of those services at least twice or three times per year. They normally charge $60 and up for a tow, $35 and up to unlock your vehicle and $50 to change a tire. I have three vehicle so it costs me $30 per year for all three vehicles. As for your clutch, they're probably gonna call it a "wear" item, like the tires and wipers, an item that wears out so they aren't gonna cover it. As the other guy said, it's all written in your warranty that no one can understand and it doesn't matter what they TELL you, it's what's printed that matters, a hugh rip off.
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#3 Consumer Comment

Did you ever read the warranty contract?

AUTHOR: Brent - (U.S.A.)

Clutches are not normally covered under any new car warranty (except the short break in period). Your Buick or Chevy won't cover them either. Read the warranty.

Hyundai Corp. is not ripping you off. Your clutch lasted for a reasonable period of usage. You should have taken your car to a company that specializes in clutch repair to receive a much better repair quote.

It sounds more like Auffenberg Hyundai is a dealer to avoid, because their salespeople might have lied to you (never heard that one before), and their repair dept. is expensive.
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#4 Consumer Comment

Did you ever read the warranty contract?

AUTHOR: Brent - (U.S.A.)

Clutches are not normally covered under any new car warranty (except the short break in period). Your Buick or Chevy won't cover them either. Read the warranty.

Hyundai Corp. is not ripping you off. Your clutch lasted for a reasonable period of usage. You should have taken your car to a company that specializes in clutch repair to receive a much better repair quote.

It sounds more like Auffenberg Hyundai is a dealer to avoid, because their salespeople might have lied to you (never heard that one before), and their repair dept. is expensive.
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#5 Consumer Comment

Did you ever read the warranty contract?

AUTHOR: Brent - (U.S.A.)

Clutches are not normally covered under any new car warranty (except the short break in period). Your Buick or Chevy won't cover them either. Read the warranty.

Hyundai Corp. is not ripping you off. Your clutch lasted for a reasonable period of usage. You should have taken your car to a company that specializes in clutch repair to receive a much better repair quote.

It sounds more like Auffenberg Hyundai is a dealer to avoid, because their salespeople might have lied to you (never heard that one before), and their repair dept. is expensive.
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