• Report: #1129548

Complaint Review: I99Repair

  • Submitted: Mon, March 10, 2014
  • Updated: Mon, March 10, 2014

  • Reported By: Deano — Naples Florida
Emmet, Idaho USA

I99Repair 1 man shop, rude, unprofessional and didn't fix it Emmet Idaho

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Sent my IPad to be repaired, after four days and no response I finally received a message that was rude and unprofessional. I found out its a 1 man operation out of a house and after exchanging messages they are sending mtbuoad back without repairing it. Don't use this company they aren't worth the aggravation and all the reviews posted on their site are most likely fake. As my granpther once told me, you get what you pay for and i99Repair is no exception:

here re is the actual messages, you decide:



Messages from i99 Repair are shown below. Click "Send Message" to reply.

  • iPad receipt

    7th Mar 2014 @ 5:52 PM

      You Said:

    Please confirm you received my iPad

  • Communication

    10th Mar 2014 @ 7:40 AM

      You Said:

    If I don't get a response today, I'll have to report it stolen and file a claim, very poor customer service to this point: extremely disappointed

  • Re: Communication

    10th Mar 2014 @ 7:48 AM

      i99 Repair Said:

    Sir did you not see the banners on our site? 
    Ill leave them up for you to read it. Its on our home page.

  • Re: Communication

    10th Mar 2014 @ 7:49 AM

      i99 Repair Said:

    If you feel this way we have no issue in issuing you a refund and mailing your device back to you un-repaired.

  • Response

    10th Mar 2014 @ 8:03 AM

      You Said:

    How you just repair it and communicate like you advertised, I simply wanted a response from last week,

  • Re: Response

    10th Mar 2014 @ 8:10 AM

      i99 Repair Said:

    You requested a response on Friday the 7th. And as stated on our banner we were closed Thursday - Sunday. 

    How could we respond when close???

  • Customer service

    10th Mar 2014 @ 8:15 AM

      You Said:

    If during this whole process and after you are having issue or have questions please email, Live Chat or Call us. 

    Just saying...a simple we received and are working in it would have been sufficient....

    Yet you don't open for another hot and still responded.

  • Re: Customer service

    10th Mar 2014 @ 8:24 AM

      i99 Repair Said:

    You must think we repair 5 device a day? And if we are closed why would I or anyone else be sending out emails confirming we got anyones device. When we are CLOSED. 

    As for responding to your email before we open I came into work early today as I knew we would be busy due to being closed last week. 

    I feel your the type who will never be satisfied, so in this case Ill just issue you a refund and send the device back.

  • Reality

    10th Mar 2014 @ 8:50 AM

      You Said:

    After your response, it appears that your a 1 man operation in a residential neighborhood - an I close? Otherwise you would have an Oz of professionalism which you do not, at this point I'd call your boss and report your poor attitude, but since our a very small business with 1 employee working out of your moms basement, I'm guarding that's you.

  • Re: Reality

    10th Mar 2014 @ 8:59 AM

      i99 Repair Said:

    Very good you get an A! If your lucky Ill send you a star sticker too! 

    We are a home base business if you had any sense. That is why our prices are so low we do not have the overhead of a store front. 

  • Nor the professionalism of a real company

    10th Mar 2014 @ 9:06 AM

      You Said:

    Can you even fix it? I'm guessing no, and by your bad attitude and quick response to adversity, you go through this a lot. Here's a tip, remove the attitude and strap on the tools - I'll give you a canned response that will avoid these arguments and doubt about your abilities " we apologize for the inconvenience and have received your iPad. We realize how important your IPad is to you and are working diligently to repair it. We will notify you once complete and ship to you ASAP. Than you for choosing us as your business is important." This will save you a lot of headaches...

  • Re: Nor the professionalism of a real company

    10th Mar 2014 @ 9:10 AM

      i99 Repair Said:

    Your order has been refunded and your device will be shipped out today.

  • That's what I thought - is reconsider if I were you

    10th Mar 2014 @ 9:14 AM

      You Said:

    To you can't actually fix it, I will be reporting you to the BBB and post negative surveys on as many sites as i can post to.

  • Re: That's what I thought - is reconsider if I were you

    10th Mar 2014 @ 9:28 AM

      i99 Repair Said:

    If I could not fix iPads I would not open a business to fix them.

  • Then fix it like your site says

    10th Mar 2014 @ 9:29 AM

      You Said:

    Then prove it by fixing it like your site says...

  • Re: That's what I thought - is reconsider if I were you

    10th Mar 2014 @ 9:30 AM

      i99 Repair Said:

    You can post your bad reviews. I reserve the right to refuse service to anyone. Doing so will not damage my business.

  • Re: Then fix it like your site says

    10th Mar 2014 @ 9:34 AM

      i99 Repair Said:

    I do not need to rove anything to you. I have refunded your order, and your device will be shipped back to you today.

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This report was posted on Ripoff Report on 03/10/2014 09:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/I99Repair/Emmet-Idaho-83617/I99Repair-1-man-shop-rude-unprofessional-and-didnt-fix-it-Emmet-Idaho-1129548. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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