I bought a treadmill (ProForm Pro 2500) with the iFit built in (an additional $500) - for the sole purpose of using the iFit. I received the treadmill, set up and operational on January 7th. I could not get logged into iFit through the treadmill (wireless - and full connection) so logged in through desktop to see if I could get help. I emailed iFit with this issue. I called iFit and got "customer service" person that said she saw no problem and hung up on me.
On January 8th, I tried several times to log in through treadmill and iFit kept saying that user name/password are incorrect. I called iFit and got "customer service" person that said it was a problem with my connection and not their problem. I explained to her that I had full connection and could access internet (google, etc) but not get on iFit. She insisted, very rudely, that it was not a problem on their end.
On January 9th, same issue but different (3rd) "customer service" person - stated that I needed to check my connection and make sure I was typing correctly. Been there, done that. Three days and still no reply to my email and it is sitting in a que (waiting for assignment to a tech).
I paid additional money for this service and they (iFit) have failed to provide me with any such service and absolutely NO customer service person that knows anything about this program that could/would help me.
January 10th - still no response from iFit
January 11th - still no response from iFit and now trying to get a refund or have them pick up the treadmill at their expense with a FULL refund.