- Report: #1137056
Report - Rebuttal - Arbitrate
Complaint Review: iFreelance.com
iFreelance.com Collected annual fee instead of monthly Internet
*Author of original report: Collected annual fee instead of monthly
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On March 30th I reactivated my account with iFreelance.com in order to possibly obtain more freelance writing work. I noted the monthly fee was $12 which was fine. I did not note that the default was set to "yearly."
After I finished entering the information, the page told me I would have an opportunity to review my transaction before it was submitted. This did not happen! I immediately noted it had billed my PayPal account for $75.60 instead of $12.00.
I immediately contacted the company using the phone number that was included in my PayPal transaction but since it was early Monday morning, I only reached voice mail. I left a message, but to this day I have neever received a returned telephone call. I also contacted Pay Pal, but they said there is nothing they can do because it does not involve goods.
I have sent numerous emails during this time, and all I get are excuses. On Friday I received an email asking me to wait one more day, and they would issue a check.l I told them I don't want a check, I want the money returned to my Pay Pal account.
The reply I received back said they needed to make sure the funds are in their Pay Pal account to issue a refund through Pay Pal but can still issue a check. I once again reiterated that I want the funds returned to my Pay Pal account and that they have had 7 days to make the arrangements necessary to do that. Additionally, they can use their bank account as back up funding!
I believe this is just a stall tactic on their part--if they issue a check, they can hold on to the funds longer. I have tried to make them understand I need the money to pay bills, and that the fault was on their end and not mine since I was not permitted to review my transaction before it went through.
This report was posted on Ripoff Report on 04/07/2014 05:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/iFreelancecom/internet/iFreelancecom-Collected-annual-fee-instead-of-monthly-Internet-1137056. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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