• Report: #1080740

Complaint Review: iGadgetzone.com

  • Submitted: Sat, August 31, 2013
  • Updated: Sat, August 31, 2013

  • Reported By: Disappointed — Galaxy Saskatchewan
iGadgetzone.com
250 Rt.52 Carmel,, New York, 10512 USA

iGadgetzone.com Money kept, no merchandise. Authorized return/replacement not received & no contact or response is returned since July. Carmel New York

*REBUTTAL Owner of company: Customer received full refund.

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In July I orderes a few items including 2 wallet cases for my phone & screen protectors. After I received them I needed to return a wallet case. I follwed the "Return" directions on the website & I recieved confirmation that the item was authorized to return. I kept a receipt from USPS because I also bought insurance.

It was 2 weeks later & I called several times to both phone numbers listed & you're put on hold for several seconds then asked to leave a message. Which I have, 6 times. As well as I've emailed 4 times & 2 of the emails are sitting in my IGadget accont messages waiting for a response.

Its been almost 8 weeks & I have not received my replacement nor a call or email giving me status of my merchandise. They've kept my money & I'm out of a Samsung Galaxy wallet case. 


This report was posted on Ripoff Report on 08/31/2013 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/iGadgetzonecom/Carmel-New-York-10512/iGadgetzonecom-Money-kept-no-merchandise-Authorized-returnreplacement-not-received--1080740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Customer received full refund.

AUTHOR: igadgetzone.com - ()

Hello

 

This customer received a full refund for this purchase. We had an issue with the email integration for a week and our customer service department missed some emails received. We are back , our customer service department answers emails received in no longer that 24 hours from time received. We promisse and stand behind our products quality . We offer a 100% money back guaranty for any item returned no questions asked.

 

Thank you

Moshe Farkash

President

 

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