- Report: #1135240
Report - Rebuttal - Arbitrate
Complaint Review: iLeads
iLeads Mistakes, Poor Customer Service Newport Beach California
*UPDATE Employee: Exclusive Life Leads for Veteran Life Lead Purchaser
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I purchased exclusive life leads from iLeads via Erik Tyndall. It took two calls for Erik to set up my account. I set my range from ages 40-60 in two counties in Illinois. The first lead I received was outside of my age range. A week later I received a lead that met my criteria. After contacting my account executive with concerns that the leads were not coming quickly enough he gave me options to expand my territory. I did not agree but several days later I received 2 leads that were outside the selected counties; in defiance of my express wishes he expanded my lead area.
I spent more time on the phone and drafting emails than contacting my prospect. I asked for a refund of my remaining leads as I lost trust and faith that I would be delivered what I paid for. I was informed by VP of Sales Robert Gregory that I would not receive a refund, that my options were to expand my territory, expand my age range or get semi-exclusive leads. He also stated that when buying exclusive life leads many of iLeads clients have a territory of an entire state, which I certainly was not told adn would have have altered my approach. He regretted that I was not told.
This experience does not reflect the quality of the leads, as a veteran life lead purchaser I know it can be difficult to get quality leads, rather this serves as an educational tool for others to make informed decisions. In an environment where one has dozens of lead options, customer service really sets a company apart and I believe the difficulty I've had with iLeads needs to be shared.
This report was posted on Ripoff Report on 03/31/2014 09:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/iLeads/nationwide/iLeads-Mistakes-Poor-Customer-Service-Newport-Beach-California-1135240. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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