• Report: #1135240

Complaint Review: iLeads

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  • Submitted: Mon, March 31, 2014
  • Updated: Mon, March 31, 2014

  • Reported By: Todd S — Illinois
iLeads
Nationwide USA

iLeads Mistakes, Poor Customer Service Newport Beach California

*UPDATE Employee: Exclusive Life Leads for Veteran Life Lead Purchaser

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I purchased exclusive life leads from iLeads via Erik Tyndall. It took two calls for Erik to set up my account. I set my range from ages 40-60 in two counties in Illinois. The first lead I received was outside of my age range. A week later I received a lead that met my criteria. After contacting my account executive with concerns that the leads were not coming quickly enough he gave me options to expand my territory. I did not agree but several days later I received 2 leads that were outside the selected counties; in defiance of my express wishes he expanded my lead area.

I spent more time on the phone and drafting emails than contacting my prospect. I asked for a refund of my remaining leads as I lost trust and faith that I would be delivered what I paid for. I was informed by VP of Sales Robert Gregory that I would not receive a refund, that my options were to expand my territory, expand my age range or get semi-exclusive leads. He also stated that when buying exclusive life leads many of iLeads clients have a territory of an entire state, which I certainly was not told adn would have have altered my approach. He regretted that I was not told.

This experience does not reflect the quality of the leads, as a veteran life lead purchaser I know it can be difficult to get quality leads, rather this serves as an educational tool for others to make informed decisions. In an environment where one has dozens of lead options, customer service really sets a company apart and I believe the difficulty I've had with iLeads needs to be shared.

 


This report was posted on Ripoff Report on 03/31/2014 09:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/iLeads/nationwide/iLeads-Mistakes-Poor-Customer-Service-Newport-Beach-California-1135240. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Exclusive Life Leads for Veteran Life Lead Purchaser

AUTHOR: Robert Gregory - ()

 

Hello Todd, as discussed in our email correspondence and on the phone we have generated Exclusive Life leads in your territory that have fallen just outside your strict filter requirements. Your account Executive Erik Tyndall and I have simply tried to provide you options in expanding your territory and filters to increase your volume. When we queried a larger territory in our system to offer you additional options we made the mistake of not reverting your account to the original geographic settings. This resulted in two leads being generated from just outside your original territory that met your filter criteria. As discussed we have replaced those two leads and the first lead delivered that did not meet your filter criteria.

You made clear your experience with Internet marketing, as a veteran life lead purchaser I know it can be difficult to get quality leads.  With that in mind we are working within your strict filter criteria to provide you consumers who are shopping for Life insurance on line in your area. We have filtered out viable prospects that have fallen just outside your age requirement and just outside your territory requirement. Again we have been working with you in offering small ways to change your filter set to help you connect with viable and interested individuals looking for information on Life Insurance. We continue this effort and as mentioned in my previous email, offered multiple suggestions to help.

I have years of experience helping agents make money with our program. You and I have the same goal, we want you to write business. We have found over the years and through the many agents who successfully utilize our program that Internet marketing can be a game of inches meaning the smallest changes can produce the greatest results.  Based upon your commitment to our Exclusive Life leads in your territory we invest resources to drive consumer traffic to meet your filter criteria and turn away potential clients. We are reliant upon the consumer for the information we provide you therefore are unable to make any delivery commitments.

Your account was activated on March 17th, while there have been some challenges in meeting your strict filter and territory requirements, as you point out we have demonstrated that we do generate quality leads through our network.  We continmue to work to that end. With our years of combined experience I am confident we can make this a successful marketing investment.  I welcome your call so we may continue our combined efforts. You may reach me at 877-245-3237 ext. 119 or your account executive Erik Tyndall at 877-245-3237 ext. 125. (PST)

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