• Report: #966805

Complaint Review: iPayment, Inc

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  • Submitted: Fri, November 09, 2012
  • Updated: Fri, November 09, 2012

  • Reported By: Cristin — Avondale Arizona United States of America
iPayment, Inc
Internet United States of America

iPayment, Inc Vague contract, no transparency, difficulty getting answers, unlawful & deceitful withdrawals, I made no sells yet rec'd over $700 in fees within 5 months! Internet

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I am a small business owner (less than $200 in sales per month). I honestly don't know how it all came together but I set up a merchant services account with Authorize.net. The questionaire was simple and within a few minutes I was set up. About three months later I started noticing fees hitting my business account that I had no understanding of. They were from I-Payment and ranged $25-$75. It caught my attention when I reviewed online banking and saw it was in negative. I have never in my life been in negative on business account and I hadn't even sold one product yet. I called the company and was bounced between a number of people. I finally dealt with an unpleasant rep who emailed me a cancellation form. The form said nothing about an early cancel fee. The form was very generic saying to sign and date for cancelation of services so I did just that. Two months later I was overdrawn again. [continued below]....
..... The I-Payment company withdrew $350 and when I sent an unauthorized transaction dispute it was denied and I was told the I-Payment company presented a contract I agreed to for an early cancel fee of $350 (if closing within 3 years of opening).

I never received a statement, not once. At one point during the cancellation call I asked them to tell me what address they were sending all of these so called statements to. I was given the correct street address and wrong city. So this could explain why they did not get to me.

At this time I will not rest until I receive every penny back that is rightfully mine. I am filing a small claims suit, submitting complaint to the FTC, and hitting up every consumer site I possibly can. Please save yourself time and frustration and money...I have learned there are a number of wonderful honest and very transparent companies out there such as Intuit or Square Up.

This report was posted on Ripoff Report on 11/09/2012 08:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/iPayment-Inc/internet/iPayment-Inc-Vague-contract-no-transparency-difficulty-getting-answers-unlawful-dec-966805. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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