- Report: #761237
Report - Rebuttal - Arbitrate
Complaint Review: iSatellitelink.com
iSatellitelink.comInternet United States of America
iSatellitelink.com ,clickbank.com False Advertising - Rude Customer Service! Internet, Internet
*Consumer Suggestion: iSatellitelink Refund Solution
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Upon actually using the software the first thing I noticed is there was hardly any channels what so ever. Upon re logging in there happened to be more, but only after I complained to customer service.
Their customer service representative in the email I received was extremely rude! Here is the exact wording of what was sent to me: "Your ability to recognize channels has nothing to do with the quality of the service." What kind of customer service is that? They then changed the ticket status from a refund request to tech support automatically.
You are then given a confirmation email of this response, and given the option to re-request it be a refund. I did click this and have had no return correspondence since. Their refunds are faciliated through the host company called ClickBank.com.
See they advertise on the commercial video for this a money back guarantee for 60 days, however on Clickbank.com's refund page (among other things) it says: "If the customer provides a valid reason for requesting a return within 60 days of purchase"
So you don't even get a refund unless they deem it as a valid reason for requesting it in the first place! Don't bother with this software, its garbage. So far only one channel I have clicked on is even live. The rest either don't work (the server is mysteriously down now for 24 hours straight +) or its pre-recorded video that is well outdated. Its false advertising from a sketchy company who just wants money and has a fraudulent product.
Oh and by the way, neither iSatellitelink nor Clickbank.com is accredited with the BBB. In fact, the BBB has 427 complaints by Clickbank.com!!
This report was posted on Ripoff Report on 08/05/2011 04:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/iSatellitelinkcom/internet/iSatellitelinkcom-clickbankcom-False-Advertising-Rude-Customer-Service-Internet-Int-761237. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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