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  • Report: #856023

Complaint Review: iTalk Wireless

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  • Submitted: Mon, March 19, 2012
  • Updated: Tue, October 30, 2012

  • Reported By: anonymous — Elgin Illinois United States of America
iTalk Wireless
220 S Randall Rd Elgin, Illinois United States of America

iTalk Wireless Ridiculous restocking fees and fictitious 'taxes' added to bill Elgin, Illinois

*Consumer Comment: Where to seek help

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I purchased a case (SKU: CACAAF002491) for a phone on 1/31/12 for 23.04. The item has been returned to the store, and the company only refunded $18.04 of the transaction, via check. They refused to refund it through the method  of payment (VISA). They mailed a check several weeks later.

When the transaction occurred, I had to sign the keypad twice. When I asked why, the first time was, as I was told by Brian, to 'acknowledge that the item was received. You wouldn't believe how many people say they never got what they paid for'. I later found out that it was to accept their terms of sale which limit refunds to 75% of the purchase price. I then signed for the credit transaction. At  no time were their 'terms' explained or pointed out. Their receipt outlining their 'terms' was only given to me after the signatures occurred. They also charged an additional 'tax' called "Keep The Earth Green (not a tax)" (sic) that Brian told me "all phone stores have to charge on every transaction that takes place".

After learning of their deception (no other phone stores I called heard of this 'tax'), I returned to the store with the the item within 50 minutes of purchasing it, in like-new condition. It took some time for me to be acknowledged by the staff and for the 'return' to talk place.

This report was posted on Ripoff Report on 03/19/2012 09:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/iTalk-Wireless/Elgin-Illinois-60123/iTalk-Wireless-Ridiculous-restocking-fees-and-fictitious-taxes-added-to-bill-Elgin-Ill-856023. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Where to seek help

AUTHOR: CustomerAdvocate - (Puerto Rico)

These type of complaints should have been brought up to the Attorney General's Office.

http://illinoisattorneygeneral.gov/consumers/filecomplaint.html
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