- Report: #1166057
Report - Rebuttal - Arbitrate
Complaint Review: iTek Computers
iTek Computers915 Western Ave W Connersville , Indiana USA
iTek Computers iphone screen repair, "we fix computers", computer repair, laptop screen replacement, virus removal, computer upgrades, general computer service Connersville Indiana
*Author of original report: Owner is a lying theif
*REBUTTAL Owner of company: Itek
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I first came to iTek Computers on July 3, 2014 to get my iphone 5 screen fixed because it's cracked. They told me not a problem it would cost $180. They asked me for $100 deposit that day. I have it to them. They told me the deposit was so they could order the new screen and they order the screen from over seas so it would take 2 weeks to come in. They said once the part comes in they eould call me.
I did not sign any contract or papers.
After 2 weeks, on a Tuesday, I came back and no phone call I went back to the iTek Computers building. I got there and they told me my phone came in. I was thinking to myself "I should have got a phone call that my scteen came in." I said great can I get my phone fixed, they said "the guy who fixes them won't be here til 3" so I told them I would come back Thursday.
I came back Thursday and they were closed, the store hours said they were open and theit open sign was on, however the building was locked up. [continued below]....
So about a week later I went to the building and demanded my deposit back and they refused. There is no sign that states the deposit isn't refundable. I said why can't I have my money back and they said "we already ordered your part" and I said well I'm sure someone else will come to get their iphone 5 screen fixed and you will get your money back. He saI'd "we are a small business and we can't garuntee that someone will."
he told me to come back next Tuesday and he will get it fixed forsure. I brought it back Tuesday, dropped my phone off to him, and hour later I got a phone call that said he would be closing the shop up at 2 (they don't close til 6 on tuesday). I went and got my phone and he told me to bring it back tomorrow (Wednesday).
its Wednesday 10:47, the sign says they are open from 10 til 6. however the building is locked and their open sign is not on, I've been here since 10. This is not acceptable.
This report was posted on Ripoff Report on 07/30/2014 07:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/iTek-Computers/Connersville-Indiana-47331/iTek-Computers-iphone-screen-repair-we-fix-computers-computer-repair-laptop-screen-r-1166057. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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