ED Magedson – Founder
IBNTelPO Box 4100, oakton, Virginia USA
IBNTel IBN TELIBNTELIBNTELECOM Rude, unprofessional, bigoted, incredibly insulting Oakton Virginia
Shocked by INCREDIBLY rude service from this "company". Personally insulted, called stupid and retarded (repeatedly) plus additional profanity sprinkled in, just for a simple customer service question, and asking for a supervisor. Threatened with legal action for calling back in attempt to reach a supervisor.
Person apparently runs/owns company, and refused to give his name. Identified as "customer service manager" but also insisted that he owned the company and would never want me as a customer anyway. Went from normal phone voice to SCREAMING multiple times, very bizarre. Outraged at simple requests, hung up on several times, I tried selecting other departments in order to make a complaint, the same heavily accented person answered each one. The recording and his own identification sounded VERY much like he was saying IB*M* telecom, not IBN.
After several times, I had to ask if he was related in any way to the well known company IBM, and he screamed "N!!!!!!" as if it were so out of left field for me to mistake his accent with a very well known company with his suspiciously similiarly named company. I cannot stress enough...DO NOT DO BUSINESS WITH THIS COMPANY! I pity the customer who tried to get any service from this man, who apparently does run it according to other complaints.
BTW, his rating on the BBB is an "F". I've never been screamed at in this manner as an innocent customer making inquiries; I kept it professional and he would just blow up calling me all kinds of names, then hang up. Normally I would not seek out a website to complain for mere rudeness, this was a WHOLE different level of outrageous, ranting, breathless screaming behavior. Scary!
This report was posted on Ripoff Report on 10/23/2013 12:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/IBNTel/oakton-Virginia-22124/IBNTel-IBN-TELIBNTELIBNTELECOM-Rude-unprofessional-bigoted-incredibly-insulting-Oakton-1094080. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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