• Report: #1018903

Complaint Review: iboats.com

  • Submitted: Fri, February 22, 2013
  • Updated: Mon, March 11, 2013

  • Reported By: saumon4 — Delson Quebec Canada
iboats.com
iboats.com Internet, Utah United States of America

iboats.com dishonest customer service Internet, Utah

*UPDATE Employee: Response

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On January 19, I placed an order online for two 25 ft 2 gauge battery cables (Mallory part #9-11200 and 9-11201) and, on February 2nd, I received a package containing two tools that I never ordered (Mallory 9-79824 Stepless Clamp Pliers and Mallory 9-79825 Gimbal Brg Installer).

So, on February 2nd, I wrote to a customer service representative (Peter) to notify the problem and, two days later, he responded "Sorry, we do not ship internationally"!!! I wrote back asking of what they were talking about and never heard from them. I then call on February 6th and ask for a customer service supervisor (Jarom) and explain him the problem, as the previous representative is clearly clueless.

He deduct that a mismatch probably occur with their customs broker but, unfortunately, the items I want were now out-of-stock! They should get them in 10 days and ship them. The 18th of February (12 days later), I emailed him to check if they receive the cables but didn't get any answer. On the 22nd of February, I called and was told, after asking for him and giving my name, that he's on his lunch hour! I then leave a message and he, of course, never called back!

At first, I was ready to beleive in an honest error but I begin to think that they didn't have the items in the first place and try to send me any two other items. What was the chance that the items I ordered were the last two they have before being out-of-stock? And that the tools that I receive by "mistake" were also two consecutives parts numbers, like the cables I ask for? And to never get any responses, even after multiple calls or email...

It looks fishy...


This report was posted on Ripoff Report on 02/22/2013 08:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/iboatscom/Internet-Utah-Internet/iboatscom-dishonest-customer-service-Internet-Utah-1018903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Response

AUTHOR: iboats.com - (USA)

This kind of experience is simply not acceptable. Perhaps 1 miscommunication is understandable, but certainly not this many. I have contacted the customer and have done everything I can to make things right for him. We do our best to treat each customer like a member of our family of boaters and we sincerely apologize for the poor experience this customer received.
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