• Report: #370368

Complaint Review: ICTS/radio Now, LLC Richard Bailey, And Randy Franklin

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  • Submitted: Sat, September 06, 2008
  • Updated: Fri, October 03, 2008

  • Reported By:san antonio Texas
ICTS/radio Now, LLC Richard Bailey, And Randy Franklin
15223 Herriman Blvd, Ste #3 Nobesville, Indiana U.S.A.

ICTS/ radio Now, LLC Richard Bailey, And Randy Franklin I ORDERED A HHO SET UP FOR MY TRUCK TO INCREASE MILEAGE, PAID $884.16, FOR PRODUCT, AND INSTALLATION, THEY NEVER FULLFILLED THEIR END. I TRIED AND TRIED TO GET A CREDIT TO NO AVAIL, THEY WON'T RETURN CALL, THEY JUST RIPPED ME OFF. Nobesville Indiana

*Consumer Comment: Mr. "Franklin".......

*Consumer Comment: Mr. "Franklin".......

*Consumer Comment: Mr. "Franklin".......

*Consumer Comment: Interesting "disclaimer on their web site:........

*REBUTTAL Owner of company: THE Facts.... The Other Side

*REBUTTAL Individual responds: The Facts

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I bought a fuel saver off of the enter-net, for 884.16. bought it on the 31st of july, was promised installation the following thursday Aug. 7, they never showed up called or anything. I called them the next day, was told all of the parts weren't in and it would be the nest Saturday aweek "Aug. 15" again they did not show up. Installer called that saturday morning to say all of the parts still were not in. at this point I began to worry. I Called again Monday morning was told it would be installed the following Saturday "Aug. 22 ". Installer called me Friday night to tell me he quit, that they never properly trained him to install unit, which he was told him they would, so he quit. At that point I called and talked to Richard Bailey, and told him I wanted a full refund. At first he refused, and eventually said he would get it taken care of. That was Aug.,25th. He never issued credit, and now won't return my calls, which leaves ripped off. I suggest that no one have any dealing with Richard Bailey, or Randy Franklin, or ICTS/radio now,LLC, as far as I am concerned they are crooks.

Bill xxxxxxxxx
san antonio, Texas
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 09/06/2008 10:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/ICTSradio-Now-LLC-Richard-Bailey-And-Randy-Franklin/Nobesville-Indiana-46060/ICTS-radio-Now-LLC-Richard-Bailey-And-Randy-Franklin-I-ORDERED-A-HHO-SET-UP-FOR-MY-TRUC-370368. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 4Consumer 2Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Mr. "Franklin".......

AUTHOR: Adolph - (U.S.A.)

Your unbelievably long verbosity listing all the hoops you list for your "customers" to jump through to secure....what? You've made your point. Refund?...Return?...It ain't 'gunna happen.
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#2 Consumer Comment

Mr. "Franklin".......

AUTHOR: Adolph - (U.S.A.)

Your unbelievably long verbosity listing all the hoops you list for your "customers" to jump through to secure....what? You've made your point. Refund?...Return?...It ain't 'gunna happen.
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#3 Consumer Comment

Mr. "Franklin".......

AUTHOR: Adolph - (U.S.A.)

Your unbelievably long verbosity listing all the hoops you list for your "customers" to jump through to secure....what? You've made your point. Refund?...Return?...It ain't 'gunna happen.
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#4 Consumer Comment

Interesting "disclaimer on their web site:........

AUTHOR: Adolph - (U.S.A.)

This is copy and pasted directly from the "ICTS" web site:
.
"To the extent that this law is not in accordance with the country within which you reside or are accessing these Web Sites, this disclaimer does not apply to you and you should refrain from accessing them. If you proceed and do access the ICTS Web Sites you acknowledge that you agree with the Terms and Conditions contained herein and agree to indemnify ICTS of any damages, losses or costs you incur as a consequence.

Except as expressly stated herein, ICTS makes no representations or warranties of any kind, expressed or implied, as to the operation of the site or the information, content and materials, including the currency, accuracy or completeness, of any content or any information provided by third parties, on or through the ICTS Website. ICTS disclaims the accuracy of all descriptions and specifications of the products included on its Web Sites.

"ICTS will not be liable for any damages of any kind arising from the use of these sites, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

ICTS will not guarantee that your access to the ICTS Web Sites or the functions contained within will be uninterrupted or error free. ICTS will not guarantee that any errors will be corrected or that the Web Sites or the servers are free of viruses, malicious computer code transmitted on or through the Web Sites or other harmful components.

All rights not expressly granted in these Terms are reserved".
.
Their foregoing "disclaimer" in fact, disclaims any benefits promised by the devices sold in their fancy web site. In addition, they lay the ground work for COMPLETELY ignoring their suckers.....errr....customers. All this HHO claptrap is completely bogus. The amperage (to wit: power) required by the various devices vastly exceeds any "power" received. Google "Dennis Lee". He's the originator of this and numerous other TOTAL scams! Here's an additional explanation of the scam: http://www.phact.org/e/dennis.html
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#5 REBUTTAL Owner of company

THE Facts.... The Other Side

AUTHOR: Randy Franklin/ICTS - (U.S.A.)

On or about July, 31st, 2008, Mr. Bill Forshage, San Antonio, Texas, (the Claimant) did order one of our company's HHO FuelSaver (Hydrogen Hybrid Systems) during one of our special promotions for the month of July. This promotion included a free installation. We did ship Mr. Forshage his unit. He still has it. We did have an automotive electrician (technician) out of Houston, Texas, scheduled to do the installation based on a strict and stringent set of telephone interviews with the mechanic in question. The technician did satisfactorily convince us of his abilities to install our system correctly, due to the fact he had installed similar systems on other vehicles, including his own and his own mother's vehicle. He had co-workers, also interested in installing the systems, vouch for his abilities. He also did have scheduling conflicts with Mr. Forshage's desired timeframe and had to wait on an additional component piece to the system. On or before the agreed upon date of installation, the mechanic backed out of the deal and told Mr. Forshage he had no experience with our system. Mr. Forshage was extremely upset at this point and demanded a refund. He discussed this with our head of customer service, our technical support director, our installation department, and our sales department. We told Mr. Forshage we wanted to get his system installed and would send another technician. He explained he did not want to do this because he was on limited income and simply wanted his money back. I, Randy Franklin, of Tech Support, asked Mr. Forshage to return the unit. Mr. Richard Bailey, of Sales, also asked Mr. Forshage to return the unit. Mr. Forshage refused to do so until his money could be refunded. Please see below for our "Return Policies" posted on our website: www.hhofuelsaver.com

Product Return Policy



(A.) REQUIREMENTS Distributor or Customer must obtain a valid Return Material Authorization ("RMA") number from ICTS for all returns. RMA certificates will be issued at the sole discretion of ICTS and in accordance with the following terms and conditions:

1.) Distributor or Customer must provide a valid account number and all other information as required by ICTS for all returns. RMA certificates are valid for thirty (30) calendar days from the date of issuance.

2.) Distributor or Customer must allow for in-transit time for Products to be returned to ICTS, as ICTS must physically receive the products within the thirty (30) calendar days.

3.) RMA certificates will be issued for authorized returns under one of the following categories:

(i) Defective Products;

(ii) Stock Balancing;

(iii) Billing or Shipping Discrepancies; or,

(iv) Damaged Products.

4.) Distributor or Customer is responsible for ensuring that the RMA number is clearly visible on the address label of the Product packaging when it is returned to ICTS. ICTS will refuse delivery of any boxes without a valid, clearly visible RMA number as noted above, which corresponds to the RMA number found on all ICTS RMA certificates.

(B.) DEFECTIVE PRODUCT RETURNS Defective returns are only Products purchased from ICTS that are inoperable or do not function in accordance with the specifications published and are covered under the manufacturers warranty. All defective returns are subject to more restrictive policies. Distributor or Customer may request an RMA certificate for the return of defective Products, excluding Special Order Products, within forty-five (45) calendar days of invoice date. Distributor or Customer defective returns will be limited to a maximum of 15% of the value of Distributor or Customer product purchases within the same vendor code as the defective Product during the forty-five (45) calendar days prior to the RMA issuance date, less any prior defective returns during that period. Upon receipt of the defective Product for which the RMA was issued, ICTS may test the Products and may return to Distributor or Customer, at Distributor or Customer expense, any Products found not to be defective. Upon verification that the returned Product is defective, ICTS may, at its sole discretion, either: (i) repair the defective Product; (ii) ship Distributor or Customer a replacement Product; or, provide Distributor or Customer a credit equal to the lesser of the Product's invoice price or current replacement value less any applicable charges or fees. ICTS reserves the right to require Distributor or Customer to return defective Products directly to ICTS for replacement according to its defective Products return policy. ICTS shall not be obligated to repair, replace, or issue credit to Distributor or Customer for Products rendered defective, in whole or in part, by causes external to the Products, including, but not limited to catastrophe, over voltage conditions or conditions that led to an over voltage condition, environment extremes, the improper use or maintenance or application of the Products, or use of unauthorized parts by any party. Distributor or Customer shall bear all risks of loss when returning defective Products.

(C.) DAMAGED PRODUCT RETURNS Damaged Product returns are only for Products purchased from ICTS and shipped via ICTS's carrier of choice that are damaged in transit from ICTS to Distributor or Customer or from ICTS to Distributor Authorized Customers. Distributor or Customer or Distributor's Authorized Customers shall refuse any Product delivered in damaged condition. If the Product is received in damaged condition, Distributor or Customer shall notify ICTS and request an RMA within three (3) business days of receipt of such Product. Failure to notify ICTS and request an RMA within such time shall be deemed an acceptance of the Product as of the date of the shipment.

(D.) END-USER OBLIGATIONS AND CONDITIONS AFFECTING THE STATUS OF AN ACCEPTABLE RMA:

1.) Normal wear and tear Periodic maintenance, repair and replacement of parts due to normal wear (ie. anodes, cathodes, etc.) and tear are excluded from any warranty claims or return claims generated by the end-user,

2.) Abuse and misuse Defects or damage that result from; (1) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks in housings, damage to circuit boards, etc.) to the vessel (such container(s) housing the product's operational parts) of the product resulting from misuse; (2) electrode contact with liquid containing other than specified additives or chemicals, contact with sand, dirt or the like, extreme heat, or food; (3) use, or subjecting the product or ICTS furnished accessories to abnormal usage or conditions; or (4) these items and other acts which are not the fault of ICTS, are excluded from any warranty claims or return claims generated by the end-user,

3.) Unauthorized service or modification Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than ICTS, or any of its authorized service centers, are excluded from any warranty claims or return claims generated by the end-user,

4.) Altered products Products or accessories with (1) serial numbers or date tags that have been removed, altered or obliterated; (2) broken seals or seals that show evidence of tampering; (3) mismatched board serial numbers; or, (4) the use of nonconforming or non-ICTS housings, or parts, are excluded from any warranty claims or return claims generated by the end-user,

5.) Software embodied in physical media No warranty is made that the ICTS software will meet the end users requirements or will work in combination with any hardware or software applications provided by third parties, that the operation of the ICTS software products will be uninterrupted or error free, or that all defects in the software products provided by ICTS will be corrected.

6.) Software NOT embodied in physical media Software that is not embodied in physical media (e.g. software obtained from other sources, downloaded from the internet, etc.) is provided "as is" and without warranty and are excluded from any warranty claims or return claims generated by the end-user,

7.) This warranty, and any other by ICTS, for this product line, extends only to the first consumer purchaser, and is not transferable.


Mr. Forshage has not followed our procedures for processing his refund request. Mr. Forshage has shown more interest in making repeated angry and obnoxious phone calls to various departments in our company and has been threatening. Instead of following the Return Policies of our company, Mr. Forshage has chosen to keep our equipment and post hollow, vindictive reports (posted here), make phone calls, and send letters trying to damage our names and reputations. Our policies have always been posted on our website: www.hhofuelsaver.com for him and others to read and follow. As with any other company, there are procedures and protocols in business one must follow to achieve the desired results. You cannot get a refund from K-Mart, Wal-Mart, Sears, etc..... without returning the product.

Mr. Forshage has yet to return, or make any attempt to return the product to ICTS.

We welcome the opportunity to make things right with Mr. Forshage to his satisfaction, but he has been quite difficult to deal with.

Randy Franklin,
Senior Technical Advisor
ICTS
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#6 REBUTTAL Individual responds

The Facts

AUTHOR: Icts - (U.S.A.)

On or about July, 31st, 2008, Mr. Bill Forshage, San Antonio, Texas, did order one of our company's HHO FuelSaver(Hydrogen Hybrid system) during one of our special promotions for the month of July. This promotion included a free installation. We did ship Mr. Forshage his unit. He still has it. We did have an automotive electrician(technician) out of Houston, Texas scheduled to do the installation based on a strict and stringent set of telephone interviews with the mechanic in question. The technician did satisfactorily convince us of his abilities to install our system correctly, due to the fact he had installed similar systems on other vehicles, including his own. He had co-workers, also interested in installing the systems, vouch for his abilities. He also did have scheduling conflicts with Mr. Forshage's desired timeframe and had to wait on an additional component piece to the system. On or before the agreed upon date of installation, the mechanic backed out of the deal and told Mr. Forshage he had no experience with our system. Mr. Forshage was extremely upset at this point and demanded a refund. He discussed this with our head of customer service, our technical support director, our installation department, and our sales department. We told Mr. Forshage we wanted to get his system installed and would send another technician. He explained he did not want to do this because he was on limited income and simply wanted his money back. Mr. Randy Franklin, of Tech Support, asked Mr. Forshage to return the unit. Mr. Richard Bailey, of Sales, also asked Mr. Forshage to return the unit. Mr. Forshage refused to do so until his money could be refunded. Please see below for our "Return Policies" posted on our website: www.hhofuelsaver.com ...............


Product Return Policy



(A.) REQUIREMENTS Distributor or Customer must obtain a valid Return Material Authorization (RMA) number from ICTS for all returns. RMA certificates will be issued at the sole discretion of ICTS and in accordance with the following terms and conditions:

1.) Distributor or Customer must provide a valid account number and all other information as required by ICTS for all returns. RMA certificates are valid for thirty (30) calendar days from the date of issuance.

2.) Distributor or Customer must allow for in-transit time for Products to be returned to ICTS, as ICTS must physically receive the products within the thirty (30) calendar days.

3.) RMA certificates will be issued for authorized returns under one of the following categories:

(i) Defective Products;

(ii) Stock Balancing;

(iii) Billing or Shipping Discrepancies; or,

(iv) Damaged Products.

4.) Distributor or Customer is responsible for ensuring that the RMA number is clearly visible on the address label of the Product packaging when it is returned to ICTS. ICTS will refuse delivery of any boxes without a valid, clearly visible RMA number as noted above, which corresponds to the RMA number found on all ICTS RMA certificates.

(B.) DEFECTIVE PRODUCT RETURNS Defective returns are only Products purchased from ICTS that are inoperable or do not function in accordance with the specifications published and are covered under the manufacturers warranty. All defective returns are subject to more restrictive policies. Distributor or Customer may request an RMA certificate for the return of defective Products, excluding Special Order Products, within forty-five (45) calendar days of invoice date. Distributor or Customer defective returns will be limited to a maximum of 15% of the value of Distributor or Customer product purchases within the same vendor code as the defective Product during the forty-five (45) calendar days prior to the RMA issuance date, less any prior defective returns during that period. Upon receipt of the defective Product for which the RMA was issued, ICTS may test the Products and may return to Distributor or Customer, at Distributor or Customer expense, any Products found not to be defective. Upon verification that the returned Product is defective, ICTS may, at its sole discretion, either: (i) repair the defective Product; (ii) ship Distributor or Customer a replacement Product; or, provide Distributor or Customer a credit equal to the lesser of the Product's invoice price or current replacement value less any applicable charges or fees. ICTS reserves the right to require Distributor or Customer to return defective Products directly to ICTS for replacement according to its defective Products return policy. ICTS shall not be obligated to repair, replace, or issue credit to Distributor or Customer for Products rendered defective, in whole or in part, by causes external to the Products, including, but not limited to catastrophe, over voltage conditions or conditions that led to an over voltage condition, environment extremes, the improper use or maintenance or application of the Products, or use of unauthorized parts by any party. Distributor or Customer shall bear all risks of loss when returning defective Products.

(C.) DAMAGED PRODUCT RETURNS Damaged Product returns are only for Products purchased from ICTS and shipped via ICTS's carrier of choice that are damaged in transit from ICTS to Distributor or Customer or from ICTS to Distributor Authorized Customers. Distributor or Customer or Distributor's Authorized Customers shall refuse any Product delivered in damaged condition. If the Product is received in damaged condition, Distributor or Customer shall notify ICTS and request an RMA within three (3) business days of receipt of such Product. Failure to notify ICTS and request an RMA within such time shall be deemed an acceptance of the Product as of the date of the shipment.

(D.) END-USER OBLIGATIONS AND CONDITIONS AFFECTING THE STATUS OF AN ACCEPTABLE RMA:

1.) Normal wear and tear Periodic maintenance, repair and replacement of parts due to normal wear (ie. anodes, cathodes, etc.) and tear are excluded from any warranty claims or return claims generated by the end-user,

2.) Abuse and misuse Defects or damage that result from; (1) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks in housings, damage to circuit boards, etc.) to the vessel (such container(s) housing the product's operational parts) of the product resulting from misuse; (2) electrode contact with liquid containing other than specified additives or chemicals, contact with sand, dirt or the like, extreme heat, or food; (3) use, or subjecting the product or ICTS furnished accessories to abnormal usage or conditions; or (4) these items and other acts which are not the fault of ICTS, are excluded from any warranty claims or return claims generated by the end-user,

3.) Unauthorized service or modification Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than ICTS, or any of its authorized service centers, are excluded from any warranty claims or return claims generated by the end-user,

4.) Altered products Products or accessories with (1) serial numbers or date tags that have been removed, altered or obliterated; (2) broken seals or seals that show evidence of tampering; (3) mismatched board serial numbers; or, (4) the use of nonconforming or non-ICTS housings, or parts, are excluded from any warranty claims or return claims generated by the end-user,

5.) Software embodied in physical media No warranty is made that the ICTS software will meet the end users requirements or will work in combination with any hardware or software applications provided by third parties, that the operation of the ICTS software products will be uninterrupted or error free, or that all defects in the software products provided by ICTS will be corrected.

6.) Software NOT embodied in physical media Software that is not embodied in physical media (e.g. software obtained from other sources, downloaded from the internet, etc.) is provided as is and without warranty and are excluded from any warranty claims or return claims generated by the end-user,

7.) This warranty, and any other by ICTS, for this product line, extends only to the first consumer purchaser, and is not transferable.


Mr. Forshage has not followed our procedures for processing his refund request. Mr. Forshage has shown more interest in making repeated angry and obnoxious phone calls to various departments in our company and has been threatening. Instead of following the Return Policies of our company, Mr. Forshage has chosen to keep our equipment and post reports, make phone calls, and send letters trying to damage our names and reputations. Our policies have always been posted on our website: www.hhofuelsaver.com for him and others to read and follow. As with any other company, there are procedures and protocols in business one must follow to achieve the desired results. You cannot get a refund from K-Mart, Wal-Mart, Sears, etc.....without returning the product.

We welcome the opportunity to make things right with Mr. Forshage to his satisfaction, but he has been quite difficult to deal with.

ICTS
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