- Report: #1114172
Report - Rebuttal - Arbitrate
Complaint Review: iFit
iFit1500 South 1000 West logan, Utah USA
iFit www.iFit.com iFit Service Rarely Functional and Customer Service Doesn't Help logan Utah
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Regarding the iFit service... I purchased a NordicTrack elite 9500 two years ago (December of 2011) and one of the deciding factors when making that purchase was the iFit feature of creating custom maps on the treadmill and saving them for reuse. A month or so after I bought it, iFit completely changed their service and that functionality was no longer supported.
Actually, for several months, NO features were supported because you had to do everything from the website which you could not log into. Then later, when you could log in, your online account would not sync with the account you created on the equipment. So, blah, blah, blah - iFit stinks, etc. Fast forward to a couple months ago when I finally decided to give iFit another shot - after all I had paid for it. Now it turns out that much of the logging in issues have been settled - except that now when you log in you get prompted to buy their workouts or other workout junk even though you already paid for the service.
The real problem now is the actual user interface and functionality is horrible. You can no longer create a list of maps to just access - instead, you have to schedule them in the online calendar. This, again, was the primary reason I chose th eproduct I did. Additionally, you can't "work around" that problem by scheduling a workout for multiple days - only the workouts you BUY from iFit will do that. Connectivity between the equipment and the iFit service is still intermittent from day to day.
I feel I should receive a refund on membership fee since what I paid for is no longer offered.
This report was posted on Ripoff Report on 01/09/2014 09:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/iFit/logan-Utah-84321/iFit-wwwiFitcom-iFit-Service-Rarely-Functional-and-Customer-Service-Doesnt-Help-logan-1114172. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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