- Report: #1171814
Report - Rebuttal - Arbitrate
Complaint Review: iig promotions
iig promotionsPO Box 3479 Lake Havasu, Arizona USA
iig promotions Infinity Travel Waste of Time which is what they want Lake Havasu Arizona
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We received a letter saying we could get airline tickets for 2 anywhere in the US. We called, made an appointment knowing it was a sales pitch. We got our voucher for the tickets as well as a 3 day, 2 night stay and a 4 day cruise offer. When we received the confirmation voucher from the sales woman at the pitch we went to she apologized immediately saying that "these people are really bad when it comes to customer service and it seems like they want people to give up." I filled out the confirmation voucher, paid the $4.95 fee and received emails back with the information we needed to get online. We did everything they asked, plotted out the dates within the massive restrictions they impose on everyone and at the end printed out the new email we received confirming what dates and destinations we chose along with a fee total of $150 for processing.
I checked one of the emails and made sure I could send a personal check like I had done for the $4.95 fee originally which was cashed successfully. The terms and conditions said I could use a check and I wrote one out. On 22 August, I received my check back along with 2 letters, one for the airline tickets offer and the other for the 3 day stay explaining why my account was on hold. One said "Your travel request date is under advance notice. Your certificate has been placed on hold." The other said "You have not sent in the appropriate method of payment. Personal checks are not accepted." I was floored! I looked back on the emails and it turns out one you can use a personal check, money order or cashiers check. The other offer you can only use a money order or cashiers check. Guess which one I had checked before sending payment? I ask you why the difference? Why was a personal check not good for one and good for the other and for the initial fee.
I should have listened to the sales woman that warned us. She told us they are looking to get rid of them and not use them. By the way, the sales pitch was also travel related, ie travel services so they know the business I would assume. Bottom line they are aggrevating. After hours of making sure we filed the restrictions of dates and locations and coordinated that with my rotating work schedule for the rest of the year into next year, sending off what they asked for, it felt like they didn't want our business. Businesses need to remember that with out the consumer, they have no business. Be warned they stink. I printed out the emails, highlighted the differences in the terms and conditions, enclosed it with a warning letter that I had better not ever hear from their company again, they had better safeguard my information and I want my $4.95 back. I don't expect to get it but it doesn't hurt to ask. They already cashed the check so otherwise I would stop payment on it. Bottomline, don't waste your time!!!! You won't get anything anyway.
This report was posted on Ripoff Report on 08/23/2014 11:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/iig-promotions/Lake-Havasu-Arizona-86405/iig-promotions-Infinity-Travel-Waste-of-Time-which-is-what-they-want-Lake-Havasu-Arizona-1171814. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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