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Report: #1303403

Complaint Review: IKEA - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Virginia — New York New York USA
  • Author Not Confirmed What's this?
  • Why?
  • IKEA Nationwide USA

IKEA Ordered a table that arrived with the wrong legs!!! Have been trying to get them to deliver the right parts, but they never do! New York Nationwide

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I Ordered a table which arrives with two wrong legs. After calling and complaining, they said they would expedite the legs in 5-7 business days (which I thought was absurd since it was their fault for sending the wrong legs so the least they could do was get it delivered faster). Ok, on the 8th business day, nothing! And not a word also, no email or call giving us any type is status on the delivery. I called again and guess what? They said the same thing! Would take another 5-7 business days...that is...if the parts were in stock. They couldn't even check to see if they were actually in stock, because as the customer service manager mentioned very politely (not) - they don't have access to stock information! So now what? Wait for MAYBE 5-7 more business days and hope it arrives??? This is so ridiculous, how can a company this big not be able to resolve such a basic issue and not be able to have a decent customer service department? I'm so extremely upset!!!

This report was posted on Ripoff Report on 05/03/2016 01:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ikea/nationwide/ikea-ordered-a-table-that-arrived-with-the-wrong-legs-have-been-trying-to-get-them-to-1303403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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