• Report: #389354

Complaint Review: Ikea

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  • Submitted: Sun, November 09, 2008
  • Updated: Sun, August 18, 2013

  • Reported By:el monte California
Ikea
848 South Barranca , Covina, California U.S.A.

Ikea Return Policy is NO RETURNS! Covina California

*Consumer Suggestion: IKEA Costa Mesa Gets Complaints from the Better Business Bureau

*Consumer Suggestion: Return policy

*Consumer Suggestion: Open box

*Consumer Comment: TO Kipper

*Consumer Comment: Actually, their return policy is quite opposite of what you claim.

*Consumer Comment: Actually, their return policy is quite opposite of what you claim.

*Consumer Comment: Actually, their return policy is quite opposite of what you claim.

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I tried to retun a chair today on Nov 8, 08 at Ikea covina. I was at the customer service. The customer svc representative said it was opened box and took my item and went to back room and said he has to inspect it. And it took him about half and hour. Finally, he came with the chair assembled and told me nothing wrong with it. It looks sturdy to him. And he won't issue the refund because it was assembled. But the item was opened for seeing but never installed or used. But it is ridiculous because he assembled it, of course, it is assembled and considered to be his definition "Used" and against the store return policy. So, I asked for customer service manager. There was a young girl came out and I recalled her name is Shiela, and she is the person in charge there which I doubted. And she said she could do us favor and grant me 70% of the original value store credit. I refuse because I won't shop again at this store. I tried to take some pics there so, I might be able to post on the net to share my experiences. But she was trying to take my camera away. I told her that you better not to touch me. I was totally disgruntled! Bad Service! Unbelievable & Amazing! Never See this kind of customer service In USA. And customer service will risk their company reputation or facing possibilites of violating a consumers's right for a $ 50 merchandise. alice el monte, California
U.S.A.


This report was posted on Ripoff Report on 11/09/2008 02:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ikea/Covina-California-91791/Ikea-Return-Policy-is-NO-RETURNS-Covina-California-389354. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

IKEA Costa Mesa Gets Complaints from the Better Business Bureau

AUTHOR: Kristi - (U.S.A.)

The problem with IKEA's return policy in Caliornia is that it is misleading.

Signs all over the Costa Mesa store promote a "Love it or Leave it" return policy.  The fine print on the signs make a few disclaimers like no returns on bedding or pillows.  It says you can't return "used" merchandise - but does not define what "Used" means.  The in-store ads clearly does NOT say you cannot return merchandise if the box is opened.   

I bought a table at IKEA and assembled it and decided it was too flimsy for my needs. We carefully disassembled it, repacked it and returned it to the store, expecting a no hassle return. 

Well, we got hassled... the merchandise was used, according to the "expert" behind the counter. We settled for 70 cents on the dollar.

Too bad for IKEA.  All I can recommend is that you follow my advice: Voice your opinion on Rip-off Report and file a complaint with the Better Business Bureau.
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#2 Consumer Suggestion

Return policy

AUTHOR: Josh - (U.S.A.)

Ikea's return policy is described in VERY large letters everywhere around the checkout area and all over the store. It's pretty simple. You only get a refund for UNUSED merchandise -- meaning that you have not opened the package. If you opened the package and took the item out, it is now USED merchandise, and they should not have taken it back at all. The Ikea employee who assembled the item for you probably thought it was defective. I am definitely glad you won't be shopping at Ikea anymore -- people like you who abuse return policies simply drive up the prices for everyone else.
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#3 Consumer Suggestion

Open box

AUTHOR: Ashley - (U.S.A.)

Unfortunately, since the box was opened there was no way to know for sure if it had been assembled or not. The company just sees the product is opened, for all they know it could have been assembled and then disassembled and put back in to box.
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#4 Consumer Comment

TO Kipper

AUTHOR: Laurie - (U.S.A.)

I believe the OP indicated that the box the chair came in was open -but it never was assembled before returning it.

It was Ikea personnel that assembled the chair when the OP attempted to return it.
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#5 Consumer Comment

Actually, their return policy is quite opposite of what you claim.

AUTHOR: Kipper - (U.S.A.)

First of all, nearly all retail establishments have strict rules against using personal cameras on the premises. Try taking pictures inside Walmart and see how fast you are removed from the store and the police called. It is NOT your "right" to cause a scene, take photos, etc. inside the store, which technically is private property, the rules of which you must follow should you wish to continue to remain on the premises.

Secondly, the furniture was indeed removed from the box and assembled. Therefore they can no longer sell it if they were to issue you a refund for it. You should have noted the return policy before making your purchase and choosing to open the box and assemble the item. Better yet, you could have made sure that you liked the item by looking at the one on display and trying it out before buying it.

And finally, IKEA's refund policy is clearly stated on signage throughout the store, as well as the checkout area, on your receipt, and on their website. The policy is NOT simply "no returns" as you incorrectly claim. May I suggest you review the facts before making up off-the-wall embellished tales.
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#6 Consumer Comment

Actually, their return policy is quite opposite of what you claim.

AUTHOR: Kipper - (U.S.A.)

First of all, nearly all retail establishments have strict rules against using personal cameras on the premises. Try taking pictures inside Walmart and see how fast you are removed from the store and the police called. It is NOT your "right" to cause a scene, take photos, etc. inside the store, which technically is private property, the rules of which you must follow should you wish to continue to remain on the premises.

Secondly, the furniture was indeed removed from the box and assembled. Therefore they can no longer sell it if they were to issue you a refund for it. You should have noted the return policy before making your purchase and choosing to open the box and assemble the item. Better yet, you could have made sure that you liked the item by looking at the one on display and trying it out before buying it.

And finally, IKEA's refund policy is clearly stated on signage throughout the store, as well as the checkout area, on your receipt, and on their website. The policy is NOT simply "no returns" as you incorrectly claim. May I suggest you review the facts before making up off-the-wall embellished tales.
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#7 Consumer Comment

Actually, their return policy is quite opposite of what you claim.

AUTHOR: Kipper - (U.S.A.)

First of all, nearly all retail establishments have strict rules against using personal cameras on the premises. Try taking pictures inside Walmart and see how fast you are removed from the store and the police called. It is NOT your "right" to cause a scene, take photos, etc. inside the store, which technically is private property, the rules of which you must follow should you wish to continue to remain on the premises.

Secondly, the furniture was indeed removed from the box and assembled. Therefore they can no longer sell it if they were to issue you a refund for it. You should have noted the return policy before making your purchase and choosing to open the box and assemble the item. Better yet, you could have made sure that you liked the item by looking at the one on display and trying it out before buying it.

And finally, IKEA's refund policy is clearly stated on signage throughout the store, as well as the checkout area, on your receipt, and on their website. The policy is NOT simply "no returns" as you incorrectly claim. May I suggest you review the facts before making up off-the-wall embellished tales.
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