- Report: #996678
Report - Rebuttal - Arbitrate
Complaint Review: imagemicroderm image microdermabrasion machine
imagemicroderm image microdermabrasion machine632 West Elk Avenue Glendale, California United States of America
imagemicroderm - image microdermabrasion machine imagederm microdermabrasion machine imagemicroderm company lied to us about their machine! They committed fraud! Machine breaks and clogs all the time! horrible customer service! STAY AWAY FROM THIS COMPANY! BUYERS BEWARE! DONT BUY FROM Glendale California
*REBUTTAL Owner of company: FRAUDULENT POST THAT CAN BE PROVEN!
We purchased a microdermabrasion machine from ImageDerm June 5, 2011 at the Orlando Trade Show. There was supposed to be a lifetime warranty on the equipment. The machine was defective in that the suction function did not work properly. There were too many crystals flowing from the nozzle which posed a danger to our clients. We made our complaint to ImageDerm and after unsuccessfully attempting to troubleshoot the problem via telephone they offered to send us another machine. Over a couple weeks, we received two replacements from ImageDerm. Both of those machines were also defective. One of the machines would not even power on when we received it. Another replacement they sent had a motor so loud that it would be impossible to use in our spa and maintain a serene atmosphere.
At this point, we have requested a refund from ImageDerm, but they are refusing to refund our purchase. They are actually trying to charge us to repair the first two machines as if we are responsible for the damage. We have attempted to send the third machine back to ImageDerm at our own expense, but they have refused to accept the delivery. At this point the company will not even communicate with us.
PLEASE GO ON TO THE BETTER BUSINESS BUREAU TO SEE MORE COMPLAINTS ON THEM!
ImageDerm rebutted our charge and lied about the whole case to amex. Please do not believe there rebuttals. They falsify everything they say!
Stay away from them and be cautious. when purchasing the machine they act as sweet as can be, but as soon as the first problem arises they treat you like GARBAGE!!!
This report was posted on Ripoff Report on 01/14/2013 01:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/imagemicroderm-image-microdermabrasion-machine/Glendale-California-91204/imagemicroderm-image-microdermabrasion-machine-imagederm-microdermabrasion-machine-imag-996678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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