- Report: #1055906
Report - Rebuttal - Arbitrate
Complaint Review: Imagine You New
Imagine You New7312 Central Avenue St. Petersburg, Florida USA
Imagine You New Imagine You New frequently offers online deals through Half-Off Depot and Groupon. HOWEVER, the spa does not provide the service. The first time I tried, I got an appointment for two months later. The day before the appointment, I got a voicemail canceling the appointment. When I tried to reschedule, Katie offered me an appointment on August 7, more than two months later. The deal expires in August. St. Petersburg Florida
*Consumer Comment: same problem
*Author of original report: I'm not sure who is posting, but it's not me
*REBUTTAL Owner of company: response
*Author of original report: No slander... it's all true
*REBUTTAL Owner of company: Responce
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My sweet husband bought be a spa package at Imagine You New from Half-Off Depot in February 2013. When I called in March to book the appointment, I was told the first available was May 29. I thought the woman was joking. She was not.
On the afternoon of May 28, I received a voicemail saying my appointment was canceled. I called back twice that day, but got no response to my calls or messages. The next afternoon Katie returned my call. She claimed to be unfamiliar with the package I had, despite the fact that I was reading the services to her from her own spa's confirmation that I had received a few days before.
The next available appointment was August 7. Really???
Again, I laughed. When I told Katie this was unacceptable, she put me on hold and never came back. She did not respond to by call back either. I emailed the spa and told her that I would be filing reports with the BBB, the state and Half-Off Depot if I she did not satisfactorily schedule an appointment for me. I have heard nothing from her.
This business is a sham.
The deal expires in August. I think this spa is selling these online deals (there was also a recent Groupon deal) with no intention of providing the service.
I want a refund. When I told Katie that, she said to contact Half-Off Depot. My husband contacted Half-Off Depot, but he has not heard back.
I want my money back, and I want the business to cease operating this way. These are fraudulent business practices.
This report was posted on Ripoff Report on 06/03/2013 08:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Imagine-You-New/St-Petersburg-Florida-33707/Imagine-You-New-Imagine-You-New-frequently-offers-online-deals-through-Half-Off-Depot-an-1055906. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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