• Report: #1055906

Complaint Review: Imagine You New

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  • Submitted: Mon, June 03, 2013
  • Updated: Mon, June 03, 2013

  • Reported By: anonymous — Palm Harbor Florida
Imagine You New
7312 Central Avenue St. Petersburg, Florida USA

Imagine You New Imagine You New frequently offers online deals through Half-Off Depot and Groupon. HOWEVER, the spa does not provide the service. The first time I tried, I got an appointment for two months later. The day before the appointment, I got a voicemail canceling the appointment. When I tried to reschedule, Katie offered me an appointment on August 7, more than two months later. The deal expires in August. St. Petersburg Florida

*Consumer Comment: same problem

*Author of original report: I'm not sure who is posting, but it's not me

*REBUTTAL Owner of company: response

*Author of original report: No slander... it's all true

*REBUTTAL Owner of company: Responce

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My sweet husband bought be a spa package at Imagine You New from Half-Off Depot in February 2013. When I called in March to book the appointment, I was told the first available was May 29. I thought the woman was joking. She was not.

On the afternoon of May 28, I received a voicemail saying my appointment was canceled. I called back twice that day, but got no response to my calls or messages. The next afternoon Katie returned my call. She claimed to be unfamiliar with the package I had, despite the fact that I was reading the services to her from her own spa's confirmation that I had received a few days before.

The next available appointment was August 7. Really???

Again, I laughed. When I told Katie this was unacceptable, she put me on hold and never came back. She did not respond to by call back either. I emailed the spa and told her that I would be filing reports with the BBB, the state and Half-Off Depot if I she did not satisfactorily schedule an appointment for me. I have heard nothing from her.

This business is a sham.  

The deal expires in August. I think this spa is selling these online deals (there was also a recent Groupon deal) with no intention of providing the service.

I want a refund. When I told Katie that, she said to contact Half-Off Depot. My husband contacted Half-Off Depot, but he has not heard back.

I want my money back, and I want the business to cease operating this way. These are fraudulent business practices.

 


This report was posted on Ripoff Report on 06/03/2013 08:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Imagine-You-New/St-Petersburg-Florida-33707/Imagine-You-New-Imagine-You-New-frequently-offers-online-deals-through-Half-Off-Depot-an-1055906. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 2Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

same problem

AUTHOR: mjp - ()

 This is a pattern of deceit.  I have seen many other posts like this and I am now having the same experience. My next steps will be to file a complaint with the BBB and Half Off Depot

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#2 Author of original report

I'm not sure who is posting, but it's not me

AUTHOR: anonymous - ()

 I don't know who has been giving you bad reviews on your site, but it's not me.

I have not reviewed your spa on your site. My husband wrote one review on your site. That is it. You must have others who are upset with your service.

As I said, I have received a credit from Half-off Depot. I am done. I am writing now only to tell you to look elsewhere for the person who is posting the reviews on your site. It's not me.

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#3 REBUTTAL Owner of company

response

AUTHOR: jenny - ()


Please take this as your notice that I will report you to the Better Business Bureau, the state and the Internet company that sold your sham.

I waited two months for an appointment, which you canceled 24 hours before. Now, you tell me you have an opening on August 7.

That is shameful business.

I imagine your business will be shut down by Aug. 7, given the way you run your operation.

 

You are shameful!


 

Above is the email Wendy sent our business after we canceled her appointment.  We do not deny we are booked out two to three months for spa day appointments, it is something that comes with offering a 48 dollar spa day deal for 240 dollars and using high end skin care and highly trained specialists.  Due to a horrific tragedy one of our staff members endured it caused us to cancel days of appointmnets that got us backed up.  We never intended on keeping Wendys Money and she certaintly was able to get her refund.  As a business owner of a day spa we keep our environment safe and peaceful.  After reading the above content Wendy wrote not to add the 15 reviews she kept repeativly posting on our website and her review on the Better Business Bereau I think the matter got way out of hand and it would not work for us to have Wendy as a client at our day spa.  I am happy Wendy got her money back and hope she will put this behind her and discontinue the constant posting of reviews for it has gotten scary.  Thank you

 

If you would like to read reviews Wendy wrote on our site you can visit. imagineyounew.com
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#4 Author of original report

No slander... it's all true

AUTHOR: anonymous - ()

 Bianca called me on Tuesday, June 4, to discuss my posting of my experience with Imagine You New online. This was the first contact the spa had with me in nearly a week (May 29). That's how long it took to get a call back after Katie put me on hold and never came back. And no one returned my call or my husband's to the spa voicemail. When Bianca called on June 4, she did not offer to get me in quickly. In fact, she confirmed that the spa has a two-month bookout. Customers need to know that when purchasing such offers online. Just be honest about your business practices. That's not too much to ask. The short of it: I will not be visiting Imagine You New, as I told Bianca. A reputable business would offer the refund, not make anyone go to Deal Depot, given the fact that Bianca's business has been unable to provide the service.

The truth is not slanderous (check First Amendment law).  As I told Bianca yesterday, everything that I have written about the business and the experience is the truth. And Bianca did not deny that. I am sorry that she doesn't like reading the truth.

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#5 REBUTTAL Owner of company

Responce

AUTHOR: jenny - ()

 Wendy, I understand the inconvenience we may have caused you. You are able to get your money back from half off depot and we called you and gave you the option to come in quickly. When we offer a 240 deal for 48 dollars unfotunately we get a lot of people who take advantage of the deal and we do have to book appointments out. I understand you are frustrated and we have tried to talk to you to make this better. I would appreciate if you could stop the continuous harrasment and slander you continue to do daily on the internet. Once again I apologize. Thank you. Bianca

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